Payment Investigation Analyst
1 day ago
Hiring: Payment Investigation Analyst / Remittance Investigation Officer (Junior Level)
Kuala Lumpur
Fresh Graduate – 3 Years Experience
Follows Singapore Public Holidays
We're expanding our
Customer Service & Investigation (CSI)
team under the
Payment Operations – Centre of Excellence
and are looking for
junior talent
who are eager to grow in the banking & payments industry
If you're a
fresh graduate
or someone with
0–3 years of experience
, this is a great opportunity to start your career in payment operations & investigations.
What You'll Do:
- Handle email/SWIFT enquiries from internal and external clients.
- Investigate payment issues such as non-receipt of funds, amendments, cancellations, or exceptions.
- Verify and process investigation cases accurately.
- Support payment operations to meet SLA timelines.
- Work closely with team members, bankers, and customers to resolve cases.
- Participate in UAT and projects when required.
Who We're Looking For:
Fresh grads are welcome
Candidates with up to 3 years of experience in banking/financial services/remittance are encouraged to apply.
- Strong attention to detail and willingness to learn.
- Good communication skills and ability to handle time-sensitive tasks.
- Positive attitude and team-player mindset.
Requirements:
- Bachelor's degree in Banking, Finance, Business, Accounting, or related field.
- Passionate about payment operations, investigations, or customer service.
Interested Candidates, Please Send Your Resume:
Email:
WhatsApp:
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