Payment Support/Admin

2 weeks ago


Kuala Lumpur, Kuala Lumpur, Malaysia Nera Group Full time 30,000 - 60,000 per year

Key Responsibilities:

- Communicate with clients to assist with daily queries if any.

- Oversee payment processing operations with accuracy and efficiency.

- Monitor transaction statuses and follow up on failed or abnormal cases.

- Liaise with third-party platforms to ensure secure, stable transactions.

- Monitor transaction statuses, investigate failed or abnormal cases, and escalate complex issues to relevant internal teams.

- Review payment reports, perform root cause analysis, and provide actionable insights to support operational decisions and issue resolution.

Required Skills & Qualifications:

- Preferrable at least 1 year of relevant experience in finance, e-commerce & payment gateway operations however fresh graduates are welcome to apply. (Training Provided)

- Familiarity with online payment systems is a plus.

- Detail-oriented and able to manage multiple tasks effectively.

- Good communication and interpersonal skills to coordinate with internal or external parties.

- Ability to problem-solve under pressure.

- Fluent spoken and written in English and Mandarin to communicate with internal or external parties.

- Proficiency in using Excel or Google Sheet.


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