Fraud Operations Associate

1 day ago

Kuala Lumpur, Kuala Lumpur, Malaysia Shopee Mobile Malaysia Sdn Bhd Full time 30,000 - 60,000 per year

The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.

About the Team:

As a Fraud Executive, you will be responsible for identifying, investigating, and mitigating fraudulent activities within our ShopeeFood & same day delivery operations. You will work closely with other departments to develop and implement strategies to prevent fraud and to ensure a safe and reliable service for our tripartite users; Buyers, Merchants & Riders.

Job Description:

  • Perform investigations on suspected fraudulent activities and identify emerging fraud patterns or abuse trends.
  • Conduct detailed analysis of transactions, user behavior, and account activities to detect potential risks.
  • Collaborate with relevant internal teams (e.g., Customer Service, Operations, etc.) to resolve fraud-related issues efficiently.
  • Prepare reports, case summaries, and analytical insights for management review.
  • Support the development and enhancement of Standard Operating Procedures (SOPs) related to fraud prevention and control.
  • Assist in continuous improvement initiatives to strengthen fraud detection systems and operational workflows.

Requirements:

  • Strong analytical and problem-solving skills with the ability to interpret data effectively.
  • High attention to detail and accuracy in handling sensitive or complex information.
  • Strong written and verbal communication skills.
  • Proficiency in Microsoft Excel or Google Sheets (experience with SQL or data visualization tools will be an advantage).
  • Ability to work both independently and collaboratively in a fast-paced environment.
  • Ability to multitask and work under minimal supervision
  • Comfortable handling confidential information

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