Collections Manager

2 weeks ago

Kuala Lumpur, Kuala Lumpur, Malaysia TMF Group Full time 80,000 - 120,000 per year
General Information

Job ID

32421

Location

Kuala Lumpur, Malaysia, Malaysia

Work Types

Full Time

Categories

Internal Finance

We never ask for any kind of payment as part of our selection process, and we always contact candidates via our corporate accounts and platforms. If you are approached for payment or asked to make a purchase, this is likely to be fraudulent. Please check to see whether the role you are interested in is posted here, on our website.

About TMF Group

TMF Group is a leading provider of administrative services, helping clients invest and operate safely around the world. As we're a global company with 11,000+ colleagues based in over 125 offices across 87 jurisdictions, we actively seek out people with the talent and potential to flourish at TMF Group, whatever their background, and offer job opportunities to the broadest spectrum of people. Once on board we nurture and promote talented individuals, making sure that senior positions are open to all.

Discover the Role

The O2C Manager – Collections is responsible for overseeing the collections function within the Order-to-Cash process. This role focuses on ensuring timely and effective collection of receivables, reducing overdue accounts, and optimizing cash flow. It requires strong leadership, analytical skills, and a proactive approach to managing customer relationships and resolving payment issues. The manager works closely with internal stakeholders and external clients to ensure compliance with financial policies and contractual obligations.

Key Responsibilities

  • Lead and manage the collections team, ensuring efficient execution of collection activities
  • Monitor and improve key collections KPIs such as Days Sales Outstanding (DSO), aging of receivables, and collection effectiveness
  • Develop and implement strategies to reduce overdue accounts and bad debt
  • Collaborate with internal teams (finance, sales, legal) to resolve payment disputes and escalate issues as needed
  • Maintain strong relationships with clients to facilitate timely payments and address concerns
  • Ensure compliance with internal controls, accounting standards, and audit requirements related to collections
  • Support automation and process improvement initiatives within the collections function

Key Requirements

  • Minimum 5 years of experience in collections or related finance functions
  • Proven track record in managing teams and improving collections performance
  • Experience in working with international clients and cross-functional teams
  • Bachelor's degree in Finance, Accounting, Business Administration, or related field
  • Experience in shared services or BPO environment is a plus

What's in it for you?

Pathways for career development

  • Work with colleagues and clients around the world on interesting and challenging work.
  • We provide internal career opportunities so you can take your career further within TMF
  • Continuous development is supported through global learning opportunities from the TMF Business Academy

Making an impact

  • You'll be helping us to make the world a simpler place to do business for our clients
  • Through our corporate social responsibility program, you'll also be making a difference in the communities where we work

A supportive environment

  • Strong feedback culture to help build an engaging workplace
  • Our inclusive work environment allows you to work from our offices around the world, as well as from home, helping you find the right work-life balance to perform at your best.

We're looking forward to getting to know you

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