Intake Care Representative

24 hours ago

Kuala Lumpur, Kuala Lumpur, Malaysia Cigna Healthcare Full time 40,000 - 60,000 per year

ABOUT US
Cigna Corporation is a global health service company. We provide healthcare products and
services, group disability, life and accident insurance and international insurance – directly to
individuals and through employers and intermediaries. Headquartered in the US and listed in
NYSE, the Company operates in countries across the Americas, Europe, Africa and Asia.
Cigna's mission is to improve the health and vitality of those we serve.
 

YOUR JOB
As an Intake Care Representative, you will be a member of the Provider Services Organisation
(PSO) CARE Team servicing the International Organisations with the processing of the
Guarantee of Payments towards the hospital. CARE team is a team of non-clinically trained staff,
and you will closely work together with the CARE teams worldwide (Madrid – Kuala Lumpur –
Nairobi – Bengaluru).

Main Responsibilities

• You are responsible for the timely sending of all Guarantees of Payments together with
your colleagues. The Guarantee of Payment is a confirmation towards the hospital
regarding length of admission, treatment and insured amount. To be able to provide this
confirmation, the following steps are necessary, you will:

• Analyze requests for medical treatments and hospitalizations, the amount and the
length of stay depending on the policy. You verify the patient's extent of cover,
our relationship with the provider, the need for medical review and the costs.

• Review and monitor the case from an administrative perspective and make sure
to cascade the files to the teams of Case Coordination Case Managers, and
Medical Advisors, depending on specific triggers.

• Frequently be in contacts with medical providers and individual insured, mainly by
email and phone, to obtain all necessary information.

• Be the point of contact for hospitals regarding all their questions related to the
Guarantee of Payment.

• Manage the English language well, both spoken and written, as all our clients and
medical providers are internationally located.

YOUR PROFILE
Experience

• You are fluent in English, both spoken and in writing. Knowledge of other languages are
a plus.

• Work experience in a medical environment is a plus, though not required.

Skills

• You have an analytical mind.

• You work in an accurate and independent way.

• You can work against deadlines.

• You are stress resistant.

• You are a team player.

About The Cigna Group

Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.

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