ITOT Operations Engineer

2 weeks ago

Malaysia AT&S Full time 30,000 - 60,000 per year

Be part of our team

AT&S is a leading global manufacturer of high-end IC substrates and printed circuit boards. AT&S industrializes leading-edge technologies for its core business segments Mobile Devices & Substrates, Automotive & Aerospace, Industrial and Medical and high-performance computing for AI applications. We are looking for talent eager to shape the future of our interconnected world. With plants in Austria, China, India, Malaysia and sales offices around the globe, we offer excellent career opportunities for creators, innovators and enablers with the drive to make a difference. 

To enhance our successful IT Team in AT&S Malaysia in Kulim Hi-Tech Park, Kedah, we are looking for a passionate

ITOT Operations Engineer
Job Responsibility
  • Respond to general IT requests from employees and act as a first point of contact for end users (Service Now tickets, phone, e-mails requests).
  • Install related hardware. Set up and configure software applications and networking systems.
  • Diagnose and resolve network and software issues promptly and provide technical support to end-users.
  • Train end users on newly installed hardware and software systems as well as create and maintain documentation for system configurations.
  • Prioritize Service Requests and Incidents and resolve/escalate them as per the procedure.
  • Support projects related to Infrastructure and Application for IT organization.
  • Administrate user identity and access to IT systems and applications.
  • Perform remote or onsite troubleshooting of incidents through diagnostic techniques.
  • Direct unresolved issues or service requests to Service Desk Level 2 as per define escalation procedure.
  • Provide timely and accurate feedback to the On Duty Manager on foreseeable technical challenges, unachievable timelines, and other day-to-day issues and tasks.
  • Close follow up with end users upon incident or tasks resolution to ensure closure.
  • Work in designated shift rotation to ensure 24/7 coverage.
Job Profile
  • Bachelor's degree in computer science, Software Engineering, Automation, Electrical & Electronics Engineering, or a related field is beneficial.
  • Fresh graduate/ ~ 1-3 year working experience, experience in AES/ MES will be preferred.
  • Excellent Know-how/understanding & troubleshooting of Microsoft Operating systems and office suite applications.
  • Knowledge of AD, DNS, DHCP, Microsoft Outlook, and system applications, LAN/WLAN as well as skills on LAN network infrastructure related to endpoint cabling.
  • Good knowledge of computer hardware, software, and networking principles and components.
  • Knowledge on IoT/Digitalization and Factory Automation concepts.
  • Basic knowledge in C#, Typescript, Node.JS and Database concepts are an advantage.
  • Good spoken and written languages skills (EN, assignment country language is a benefit).
  • Good analytical skills and the ability to define the precise nature of customer problems.
  • Resourceful, independent and result oriented.
  • A good team player, keen to learn and proactive.
  • Solid communication, problem-solving, and interpersonal skills.
  • must be able to work on rotating shift (days & nights)

Ready for a new challenge to advance your career? It´s just a click to apply online. We look forward to your application and your detailed resume. Your AT&S Team

AT&S is an equal opportunity employer. We embrace diversity and are dedicated to empowering people to reach their potential by fostering their unique talents and strengths. Our compensation packages are competitive and take individual qualifications and experience into consideration.

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