Host Manager

Key Responsibilities

1. Training & Development

2. Conduct onboarding training for new hosts, covering platform rules, hosting skills, SOPs, and company guidelines.

3. Develop and deliver training modules (presentation skills, product demo skills, camera presence, selling techniques, crisis handling, etc.).
4. Provide ongoing refresher training based on host performance and business needs.
5. Create training materials such as slides, scripts, video demos, checklists, and evaluation forms.

2.Performance Monitoring & Coaching

• Monitor live sessions to identify areas of improvement for hosts.
• Offer 1-on-1 coaching with actionable feedback and improvement plans.
• Evaluate host performance based on KPIs (engagement, sales conversion, compliance, professionalism).

3.Content & Process Improvement

• Work closely with the Live Operations team to ensure training aligns with business strategies.
• Identify hosting issues, challenges, and skill gaps, and propose training solutions.
• Standardize hosting guidelines, tone of voice, workflow, and best practices.

4.Talent Management

• Help assess, select, and develop new hosts based on performance and potential.
• Support in building a structured host ranking and progression system.
• Participate in hosting auditions and performance reviews.

5.Cross-Functional Collaboration

• Coordinate with Production, Content, Marketing, and Campaign teams to ensure hosts are prepared for upcoming shows.
• Align product knowledge training with Merchandising and Client teams.

6.Reporting & Documentation

• Maintain training logs, attendance records, improvement plans, and performance reports.
• Provide management with regular updates on training outcomes, host progress, and recommendations.

Job Requirements

• Diploma or Bachelor's degree in Communications, Marketing, Media, Performing Arts, or related field.
• Minimum 1 – 2 years of experience in live streaming, training, coaching, or talent development.

• Experience as a host or trainer in e-commerce/live commerce is a strong advantage.

• Strong communication and presentation skills.

• Good understanding of live-streaming platforms and e-commerce workflows.
• Ability to motivate, coach, and guide talents.
• Strong problem-solving and observation skills.
• Good command of English (Mandarin/Malay is an added advantage).
• Ability to work under pressure and adapt to fast-paced environments.

Preferred Attributes

• Passionate about live commerce and talent development.
• Creative, proactive, and detail-oriented.
• Positive attitude and strong teamwork spirit.
• Comfortable speaking on camera.

About Tecdo Network (M) Sdn Bhd

Tecdo Network (M) Sdn Bhd was established in 2023 and is headquartered at Wisma Bangsar 8, right in the heart of Kuala Lumpur. We are the Malaysia subsidiary of the global Tec-Do Group, a fast-growing organization driving innovation in digital marketing, e-commerce enablement, and influencer-driven content.

As a dynamic SME in Malaysia, we pride ourselves on creating a collaborative and entrepreneurial workplace where talents can grow alongside the company.

Our core business covers:

1.Livestreaming operations - from host management to campaign planning and execution

2.Content creation & video editing - producing engaging social media content that captures attention

3.Influencer marketing - partnering with TikTok creators and KOLs to drive brand visibility and growth

4.Client & project management - ensuring smooth delivery of impactful campaigns

We are proud to have partnered with a wide range of leading international and local brands, including: Kiehl's, La Roche-Posay, CeraVe, L'Oréal Paris, Garnier, Skechers, PUMA, HUAWEI, adidas, Dettol, Maybelline, Nestlé, 3CE, Momcozy, and many more.

By joining Tecdo Malaysia, you will not only work closely with these renowned brands and top influencers, but also benefit from the global Tec-Do network, leveraging advanced business intelligence tools and SaaS-based marketing technologies.

We are looking for passionate, creative, and ambitious talents to be part of our young and fast-growing team. Here, your ideas matter, your work creates impact, and your career grows together with the exciting future of digital commerce.

Join us at Tecdo Malaysia
–
where creativity meets opportunity.