Tier - 1 Technical Support Specialist - Mandarin

3 days ago

Petaling Jaya, Selangor, Malaysia Ascendion Full time 60,000 - 120,000 per year

This position requires to support HK/China region and need to work on night shift.

Key Responsibilities:

  • Delivering top-tier support for complex, show-stopper issues through phone, email, and remote assistance including working with enterprise customers.
  • Commitment to ensuring the success and fulfillment of our global customer base.
  • Managing a high volume of cases while ensuring a high rate of successful resolutions.
  • Possessing strong written and verbal communication abilities, with a focus on detailed case documentation.
  • Demonstrating the ability to work both independently and collaboratively, crafting optimal solutions to customer issues and ensuring quality outcomes.
  • Replicating technical problems internally for better understanding and resolution.
  • Continuously acquiring and applying knowledge from internal community resources.
  • Recognizing when cases need to be escalated due to technical complexities or strategic considerations.

Required Skills/Experience:

  • Technical Support/IT Support– minimum 2+ Years industry experience
  • Strong command of both spoken and written English, along with fluency in Mandarin, enabling effective communication and support for Mandarin-speaking clients.
  • Experience in any of below areas:

OS – Linux/Windows

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