Technical Support

3 hours ago

Petaling Jaya, Selangor, Malaysia Collabera Full time 108,000 - 1,296,000 per year

We're looking for a passionate and dedicated Technical Support (Japanese Speaker) to join our team in Petaling Jaya, Selangor

Key Responsibilities:

  • Delivering top-tier support for complex, show-stopper issues through phone, email, and remote assistance including working with enterprise customers.
  • Commitment to ensuring the success and fulfilment of our global customer base.
  • Managing a high volume of cases while ensuring a high rate of successful resolutions.
  • Possessing strong written and verbal communication abilities, with a focus on detailed case documentation.
  • Demonstrating the ability to work both independently and collaboratively, crafting optimal solutions to customer issues and ensuring quality outcomes.
  • Replicating technical problems internally for better understanding and resolution.
  • Continuously acquiring and applying knowledge from internal community resources.
  • Recognizing when cases need to be escalated due to technical complexities or strategic considerations.
  • Mentor and coach new engineers in the team.
  • Leveraging internal labs and simulators for testing and analysis.
  • Effective communication skills to clearly articulate issues and provide appropriate solutions or action plans to customers.
  • Utilizing productivity tools like softphone systems and CRM ticketing platforms effectively.

Qualifications:

  • Proficiency in Japanese (JLPT N1 – JLPT N5) and English (reading, writing, speaking)
  • 3+ years of experience in technical support or customer support
  • Intermediate to Advanced understanding of Windows/Linux Operating System and File System, and the ability to troubleshoot related issues
  • Understanding of backup-related issues and experience with tools for OS and application recovery
  • Ability to learn new technologies and apply them to troubleshoot various system and application problems
  • Ability to thrive in a dynamic setting, adapt quickly to changing priorities, and remain effective under pressure

Interested? Email your CV to

Job Type: Full-time

Pay: RM9,000.00 per month

Work Location: In person

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