Technical Support

2 weeks ago

Petaling Jaya, Selangor, Malaysia 1LYNX 752 SDN BHD Full time 40,000 - 60,000 per year
Job Description
  • Provide telephony system support, including IP phone configurations and issue resolutions.
  • Offer desktop support for hardware, OS, and application-related issues (Windows/Mac).
  • Respond to and resolve queries through Help Desk Technical Support channels (ticketing, calls, emails).
  • Monitor and maintain network infrastructure, including routers, switches, and Wi-Fi access points.
  • Maintain and troubleshoot CCTV and security systems including DVR/NVR setups.
  • Ensure system and data security compliance and perform periodic checks.
  • Conduct routine troubleshooting and diagnostics across all IT systems.
  • Collaborate with internal departments for IT-related requirements or escalations.
  • Document support issues, solutions, and user guides when necessary.
Job Requirements
  • Bachelor's Degree in Computer Science, Information Technology, Mechanical Engineering, or a related field.
  • Strong understanding of telephony systems, desktop/laptop hardware, basic networking, and CCTV systems.
  • Good troubleshooting skills and the ability to work independently or in a team.
  • Willingness to learn and take initiative.
  • Fresh graduates are encouraged to apply. Training will be provided.
Disability type

Not Applicable

About 1LYNX 752 SDN BHD

1Lynx Solutions .752 is a Malaysian-owned company and has grown tremendously to an established organization providing solutions and consultancy services for Project Management, IT Digital Platform, Contact Centre Solutions and Software Development. We pride ourselves on providing excellent service through our highly experienced and professional team with responsiveness, agility and flexibility. We collaborate with companies, brands and founders to uncover transformative changes with customer-centric and truly user-validated digital solutions.

We offer the perfect solutions for all your areas of opportunity by customizing what we do to fit your needs and expectations. Service is everything, and we believe in satisfying our customers. We put our customer needs above all else. "A positive attitude causes a chain reaction of positive thoughts, events and outcomes. It is a catalyst and sparks extraordinary results." — This quote characterizes our management the best.

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