Technical Support Engineer
1 day ago
TECH SUPPORT L1 / L2 (KL – Selangor | Hybrid/Onsite)
Contract: 12+ months
Languages Needed:
- English + Mandarin
- English + Japanese
Role Summary
Provide technical support to enterprise customers for backup, recovery, and data management solutions. Handle troubleshooting, remote diagnostics, and ensure smooth backup operations with strong customer service.
Key Responsibilities
- Troubleshoot and resolve issues for backup & recovery products (remote/onsite).
- Diagnose software, hardware, networking, and application problems.
- Monitor backup operations, disaster recovery plans, and storage usage.
- Prepare documentation, case notes, and solution records.
- Perform root cause analysis; escalate bugs or enhancement requests.
- Support product labs, testing, and simulations.
- Provide professional support via phone, email, and online channels.
- Collaborate with engineering teams for advanced troubleshooting.
- Stay updated on product changes and emerging backup technologies.
Requirements
- Degree in Computer Science / IT / related field OR equivalent experience.
- 3–5 years experience in technical/customer support (enterprise backup environment preferred).
- Strong troubleshooting in Windows Server, Linux, VMware/Hyper-V, networking.
- Experience implementing & monitoring enterprise backup solutions.
- Familiar with tools like Veritas, Veeam, NetBackup, Avamar (added advantage).
- Excellent communication in English + Mandarin or English + Japanese.
- Strong customer-focused attitude and problem-solving mindset.
APPLY NOW
Email:
WhatsApp:
Job Type: Contract
Contract length: 12 months
Pay: RM7, RM8,000.00 per month
Benefits:
- Opportunities for promotion
- Professional development
Experience:
- technical/customer support: 3 years (Preferred)
Language:
- Mandarin (Preferred)
- Japanese (Preferred)
Work Location: In person
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