Technical Engineer

1 day ago

Petaling Jaya, Selangor, Malaysia Agensi Pekerjaan Penta Consultancy Sdn. Bhd Full time $100,000 - $140,000 per year


Role Overview:
We are looking for a Technical Engineer to support Microsoft 365 and Active Directory
operations across multiple customers. This role focuses mainly on identity, access, user
provisioning, and general M365 administration. Experience with SCCM/Intune is not required
but will be considered an advantage.

Job Responsibilities:

1) Microsoft 365 Support:
- Perform user administration tasks such as account creation, profile updates, licensing assignment, and mailbox support.
- Troubleshoot issues related to Exchange Online, OneDrive, Microsoft Teams, and SharePoint Online.

2) Active Directory / Entra ID:
- Manage user accounts, groups, password resets, and access permissions across on-prem Active Directory and Azure AD.
- Execute routine AD maintenance activities including OU updates and group membership changes.

3) General IT Support:
- Respond to support tickets related to M365, Active Directory, and identity/access issues.
- Conduct basic troubleshooting and escalate complex issues to senior engineers when necessary.
- Maintain accurate documentation and ensure timely ticket updates.

4) Additional Advantages (Nice to Have):
- Exposure to Intune, SCCM, or other Mobile Device Management (MDM) platforms.
- Basic PowerShell scripting knowledge.

Required Skills & Competencies:
- Good understanding of Microsoft 365 services (Exchange, Teams, OneDrive,
SharePoint).
- Basic to intermediate knowledge of Active Directory & Azure AD.
- Ability to troubleshoot user access and authentication issues.
- Strong communication and stakeholder-handling skills.
- Able to work independently with guidance when needed.

Experience Requirements:
- 1~3 years experience in IT support, helpdesk, or M365/AD operations.
- Candidates with hands-on experience in M365 and AD environments are preferred.
- Intune/SCCM experience is a plus, not a requirement.


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