Senior Associate – Managed Services

Company Description

Vialto Partners is a market leader in global mobility services. Our purpose is to 'Connect the world'. We are unique and the only stand-alone global mobility business. This presents a rare opportunity for our clients, stakeholders and colleagues.

Our teams help companies streamline and effectively manage their global mobility programs in a cost-efficient and compliant manner. Our services focus on providing cross-border compliance and risk assessment for tax, immigration, business travel, rewards and compensation, and remote work. 

Working at Vialto Partners is about getting the chance to be part of a global and dynamic team.  Globally, Vialto Partners has over 6,500 staff in over 50 countries around the world, and continues to grow.  You will work with clients from a range of industries and different geographical locations. We believe in connecting the world and supporting our colleagues to do the same in their careers by undertaking assignments and opportunities globally that broaden their skills and ultimately benefit our clients.  

Vialto is unstoppable when we work together in a culture of belonging, where everyone can thrive. We encourage employees to bring their true selves and share their unique talents and expertise to positively impact the communities we serve.

To learn more about what we do, tune in to our podcast On the Move to hear expert insights on issues affecting global mobility, and read about the latest news in the industry.  You can also follow us on Linkedin and Instagram.

Job Description

• Manage the business travel experience for employees, ensuring comprehensive documentation compliance with PWD regulations, including the manual submission of certifications.

• Function as the central point of contact for mobile employees, providing specialized guidance on all aspects of mobility processes, policies, taxes and procedures

• Guarantee adherence to local, national, and international laws and regulations in each deployment location, covering areas such as immigration, tax, and labor laws.

• Collaborate closely with HR and internal client teams to ensure a smooth and efficient deployment of permanent employees.

• Maintain budget awareness for permanent workforce deployment, optimizing costs while upholding the quality and effectiveness of deployments.

• Work in partnership with third-party providers, where necessary, to streamline the deployment process.

• Keep meticulous records of all process documentation for accountability and reference.

• Regularly provide detailed reports and data to senior management, covering case monitoring, employee onboardings, and daily operational workload.

• Proactively identify and address potential risks and challenges in permanent workforce deployment, devising effective mitigation strategies.

• Collect and analyze feedback from deployed employees to continually enhance the deployment process and support services, including managing required notifications.

• Contribute to the development and improvement of automated solutions and processes.

• Liaise with various territories to address complex queries and navigate nuances in process and regulations.

• Serve as the primary contact for employees on business trips, delivering exceptional service, addressing their needs and concerns, and facilitating their smooth transition to new work locations.

• Maintain regular communication with clients, providing updates on travel assessments, addressing concerns, and ensuring overall client satisfaction.

• Act as a PWD specialist, overseeing business travel-related workforce matters and ensuring compliance with all relevant legal and regulatory requirements.

• As you progress in the role, develop and implement a strategic plan for posted worker directive that is in line with the organization's broader global expansion goals.

Required skills and experience:

• Minimum Degree Required: Bachelor's degree in Accounting, Commerce, Business or a related field

• Fluent in Mandarin and English, both written and spoken 

• 3+ years in Global Mobility Employee Support or relevant Company experience

• Demonstrate ability to be proactive and excel in a fast-paced environment

• Demonstrate ability to manage large scale call volume, with strong time management skills and ability to self-direct

• Excellent verbal communication skills and great active listening skills

• Strong work ethic and ability to be self-directed

• Demonstrate ability to prioritize and multi-task (taking a call while entering notes and sending emails)

• Strong analytical and problem-solving skills

• Exceptional interpersonal and rapport building skills

• Demonstrate empathy and patience when dealing with employees

• Adaptability and flexibility

• Proficiency in Microsoft Office and Google

• Work location: Kuala Lumpur

Preferred Skills:

• Cultural understanding of Mandarin-speaking regions.

• Understanding of global mobility, including policies, compensation and benefits, relocation, immigration and tax