Learning & Development Executive / Assistant

4 days ago


Kuala Lumpur Centre Kuala Lumpur, Malaysia 4Fingers Crispy Chicken Full time 40,000 - 60,000 per year

Job Responsibilities:

Training Development

  • Develop tailored learning materials and training content that address specific needs (e.g., Standard operation procedure, customer service, leadership, etc.)
  • Lead and facilitate training sessions for team members at different levels, including team members, shift managers/supervisors and assistant managers. This can involve onboarding, upskilling, and refresher courses.
  • Develop new modules according to operational needs and related skills.
  • Develop and Implement training programs in all restaurants with positive outcomes in product, service and image quality.
  • Conduct basic/refresher/new restaurant opening training and any performance improvement tasks.
  • Conduct training for new product launch.
  • Conduct Shift Manager Training Program according to internal career development.

Skills Enhancement & Continuous Learning

  • Organize training programs that focus on enhancing specific skills such as customer interaction, food preparation or hygiene standards.
  • Collaborate with Management to ensure the alignment of training to achieve Operations and Service Excellence.
  • Support managers in developing/improving SOPs for restaurant operations.

Assessment & Assignment

  • Manage Supervisor Assignment/Assessment Briefing to RGMs and Wing Leaders for each of their supervisor's candidates who have completed the Training Program with L&D.
  • Conduct online assessment and follow up practical assignments with supervisor in training.
  • Manage to compile Restaurants Wing Expert & Service Ambassador Assessment.
  • Follow up with restaurant for their new product training.
  • Conducting SOP Test for Supervisor intake, Restaurant Manager confirmation and internal promotion process.
  • Conduct surprise Service & SOP compliance audit/check.

Requirement:

  • Hands-on individual
  • Able to multi-task and service-oriented mindset
  • Understanding of the day-to-day operations in restaurants.
  • Strong interpersonal and leadership skills.
  • Strong people management and development skills
  • Proficient understanding of the complete L&D cycle.
  • Ability to collaborate effectively within a team.
  • Effective conflict management and problem-solving abilities.
  • Proficient in using Microsoft Office applications.


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