Executive / Senior Executive, Learning

2 days ago

Kuala Lumpur Centre Kuala Lumpur, Malaysia Berjaya Starbucks Coffee Company Sdn Bhd Full time 90,000 - 120,000 per year

Job Summary and Mission

This job contributes to Starbucks success by facilitating, administering, coordinating and implementing policies and training programs in line with Starbucks guidelines and requirements.

Summary of Key Responsibilities

Responsibilities and essential job functions include but are not limited to the following:

Leadership - Setting goals for the workgroup, developing organizational capability and modeling how we work together:

  • Support new store openings / remote markets by ensuring standardized learning journey effectively.

  • Leads and manage training and the learning environment.

  • Support functional initiative as part of the committee.

  • Provides direction by communicating directly with Training Facilitators (TF) on training arrangement or changes

Planning and Execution - Design, deliver, administer and analyze policies and training programs to the needs of individuals or groups to enhance their expertise, knowledge, skills and performance:

  • Support the effectiveness of coaching & certification program in regards to workshop execution through conducting workshops and partnership with new TF in facilitating workshops

  • Support the execution of all training programs and maintains the integrity of the programs.

  • Manage the application and claim process for HRDC submissions, ensuring compliance with HRDC guidelines and timelines.
  • Manage the Learning Management System (LMS) and virtual/physical learning and development initiatives.

Business Requirements - Providing functional expertise and executing functional responsibilities:

  • Partnership with Learning Manager to access training needs in the market.

  • Evaluates and drives improvement in training by providing constructive feedback through observation and partner feedback form

  • Manage data compilation and other administrative tasks for daily / weekly / monthly basis

Partner Development & Team Building - Providing partners with coaching, feedback, and developmental opportunities and building effective teams:

  • Coaches, develop and support operations by co-facilitating core training

  • Provides on-going feedback to district managers/store managers on partners' performance in class.

  • Support Training Facilitators (TF) development by ensuring proactive communication at all times

Required Knowledge, Skills and Abilities

  • Diploma / Bachelor's Degree in Human Resources / Administrative / Business or equivalent
  • At least 1 years of experience in Learning & Development or a similar role

  • Basic skills in Microsoft Word, Excel and PowerPoint

  • Strong written, verbal and active listening skills

  • Ability to work within large collaborative organizations

  • Project management skills, including reporting and data analysis

  • Ability to manage budgets

  • Ability to delegate

  • Ability to partner with others in developing strategic plans

  • Knowledge and ability to apply process improvement principles

  • Facilitating groups, making presentations and administration

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