Commercial Operations Specialist

Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can grow, belong and thrive.

Your day at NTT DATA
The Commercial Operations Specialist is a seasoned role, responsible for optimizing business processes and operational efficiencies, ensuring that the business operates efficiently, maintains financial health, and aligns with its strategic objectives.

This role either ensures the organization is developing and launching services that can be transacted within the countries or is accountable for the commercial and financial operations of large client accounts.

Key responsibilities:

• Identifies, analyses, and optimizes key commercial processes, aiming to improve efficiency, reduces costs, and enhances overall operational effectiveness.
• Creates and maintains documentation for standardized business processes, ensuring clarity and consistency in operational procedures.
• Leads or participates in projects related to process optimisation, automation, and efficiency enhancements.
• Ensures that operational processes comply with industry regulations and internal policies and assess and mitigate risks associated with business operations.
• May be accountable for the in-life financial and commercial operations of client projects.
• Assists in financial analysis, budgeting, and forecasting to support sound financial management and cost control.
• Identifies opportunities for improved profitability and/or increased revenue within the client project.
• Handles contract amendments or changes and ensuring that all parties adhere to revised terms.
• Performs any other related task as requested by management.

To thrive in this role, you need to have:

• Good client relationship management skills and a client-centric approach to post-sales operations.
• Solid proficiency in financial management, including budgeting, forecasting, and financial analysis.
• Strong analytical skills and experience using data analytics tools to extract insights from client and financial data.
• Strong communication and interpersonal skills for interacting with clients and internal stakeholders.
• Strong negotiation skills are valuable for contract amendments.
• Solid understanding of the IT services industry, including trends, technologies, and competitive landscape.
• Strong problem-solving abilities to address client issues and find solutions that meet their needs.
• Solid proficiency in MS Office applications, especially Excel.

Academic qualifications and certifications:

• Bachelor's degree or equivalent in a relevant field of study (Finance, Commerce, Business).
• Relevant certifications preferred.

Required experience:

• Seasoned experience gained in a Commercial Operations or Business Process Optimization or similar role.
• Seasoned experience gained in a similar role, preferably within a global IT services organization.
• Seasoned experience in managing business processes and operations on a global and/or regional scale, considering cultural and regulatory differences.
• Seasoned track record of working cross-functionally with multiple teams.
• Seasoned experience with operations, order processing, fulfilment, revenue recognition, legal contracts, purchase orders, license agreements.

Workplace type:
Hybrid Working

About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

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