Commercial Operations Manager

1 day ago

Petaling Jaya, Selangor, Malaysia Love Knot Full time 80,000 - 120,000 per year

About the Role

We're looking for a Commercial Operations Manager to partner with the Founders in driving business growth and operational excellence across retail, e-commerce, and product divisions.

This is a hands-on role for someone who has solid experience in the fashion or retail industry, understands how commercial, merchandising, and marketing connect — and enjoys turning strategy into action on the ground.

You'll be working on both strategic and operational fronts: driving retail performance, analysing product and sales data, coordinating business improvement projects, and ensuring cross-functional execution.

Key Responsibilities

  • Partner with Founders to drive key business and commercial initiatives across retail and online channels.
  • Analyse sales, product mix, and stock performance, and propose actionable insights to improve sell-through and margin.
  • Coordinate cross-functional improvement projects across Product, Marketing, and Retail teams — from planning to execution.
  • Support business planning and performance tracking, including preparation of dashboards and reports.
  • Identify opportunities for process and productivity improvement within operations, retail, and merchandising.
  • Conduct market and competitor research to identify emerging trends and business opportunities.
  • Assist in retail expansion, new initiatives, or pop-up activations — ensuring readiness and performance follow-through.

What we are looking for..

  • Strong background in fashion, retail, or consumer business operations.
  • A strategic thinker who also enjoys solving operational problems hands-on.
  • Analytical and commercially driven, with a good grasp of sales, product, and customer data.
  • Independent and resourceful, able to manage multiple projects and stakeholders.
  • Strong communication skills and an ability to connect cross-functionally.

Requirements

  • Bachelor's Degree in Business, Fashion Management, Retail Management, Finance, Accounting or related field.
  • 3–6 years of experience in retail operations, merchandising, or commercial/strategy roles within the fashion, beauty, or lifestyle industry.
  • Strong understanding of key retail metrics (sales, sell-through, margin, stock turnover).
  • Comfortable working with reports, Excel, and simple dashboards to extract insights.
  • Project management experience preferred (able to plan, track, and deliver).

What You'll Gain

  • Work directly with the Founders on real business growth strategy and execution.
  • Gain cross-department exposure — retail, product, marketing, and operations.
  • Opportunity to make a visible, measurable impact in a growing fashion brand.
  • Opportunity to grow into future leadership roles

If you have both fashion industry experience and a passion for improving how the business runs — this role is built for you.

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