Food & Beverages Host - The Chow Kit Hotel

9 hours ago

Kuala Lumpur, Kuala Lumpur, Malaysia Ormond Group Sdn Bhd Full time

What Will You Do?

  • Greet guests warmly, provide menu recommendations, and take accurate orders to ensure an enjoyable dining experience.
  • Serve food and beverages promptly and efficiently, following standard serving procedures and ensuring proper table settings.
  • Responsible for setting up, arranging, and cleaning tables and dining areas before, during, and after service.
  • Handle guest inquiries and address any concerns or complaints with a professional and positive attitude, escalating issues to the F&B Supervisor or Manager if necessary.
  • Collaborate with the kitchen staff to ensure timely delivery of food items and accuracy in order preparation.
  • Maintain a thorough knowledge of all food and beverage offerings, including ingredients and preparation methods, to provide detailed information to guests.
  • Suggest and up-sell menu items to enhance the dining experience and contribute to revenue generation.
  • Handle cash and electronic transactions accurately, process payments, and return change to guests as required.
  • Comply with all health and safety regulations, maintaining cleanliness and hygiene standards in all F&B areas.
  • Participate in daily briefings to stay informed about special events, menu changes, and any other relevant information.
  • Assist in the inventory management of food and beverage supplies, reporting shortages or damages as necessary.
  • Support the F&B team during events and functions, ensuring seamless execution and customer satisfaction.
  • Adhere to Ormond Group's policies and procedures, including those related to dress code and conduct.

Job Requirements:

  • Minimum SPM / Certificate / Diploma in Hospitality, F&B, or related field
  • Prior experience in F&B service or hospitality is an advantage (fresh graduates are welcome)
  • Good communication skills in English and Bahasa Malaysia
  • Friendly, presentable, and customer-oriented with a positive attitude
  • Able to work shifts, weekends, and public holidays
  • Physically fit and able to stand for long hours
  • Basic knowledge of food hygiene, safety, and service standards
  • Able to work well in a team and follow instructions from supervisors
  • Willing to learn, proactive, and shows enthusiasm in service delivery
  • Malaysian citizen

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