Digital BA

3 days ago

Kuala Lumpur, Kuala Lumpur, Malaysia Capco Full time

Company Overview
Capco is an entrepreneurial consulting business with expertise in transformation, technology, and strategy. We specialize in banking and payment; capital markets; wealth & investment management; finance, risk & compliance; and technology, serving our clients from offices in leading financial centers across US, Europe and APAC. We are expanding our business rapidly across Asia (especially Malaysia). You will work on engaging projects with some of the largest banking and insurance clients in the world, projects that will deliver significant transformation and change. Besides, we have exciting growth plans in APAC and some very interesting new service lines opening. We are building the business, so now is a good time to join because you can join at the start, have an impact and play a role in its future success = promotion opportunities, better bonus opportunities and faster career progression.

Through our collaborative and efficient approach, we help our clients successfully increase revenue, manage risk and regulatory change, reduce cost and enhance control. We specialize in banking; capital markets; wealth and investment management; finance, risk & compliance; and technology. We serve our clients from offices in leading financial centers across North America, Europe and APAC.

Role Title: Digital Business Analyst | Contact Center / Chatbot Project
Responsibilities

  • Lead or support the design and implementation of chatbot and conversational AI solutions across banking and financial services clients
  • Gather and analyze business requirements related to digital platforms, user journeys, and automation opportunities Collaborate with cross-functional teams including UX/UI designers, developers, and data scientists to enhance chatbot capabilities and platform performance
  • Define user stories, functional requirements, and process flows for chatbot interactions and platform features
  • Conduct platform assessments and recommend enhancements to improve scalability, usability, and integration Monitor chatbot performance metrics and continuously optimize based on user feedback and analytics
  • Communicate project updates and insights to senior stakeholders and client teams

Requirements

  • 2+ years of experience in consulting, business analysis, or project management, ideally within digital transformation or platform development within a bank
  • Knowledge of financial services operations, especially in banking or wealth management
  • Hands-on experience with chatbot platforms/ Gen AI Project
  • Familiarity with conversational design principles, NLP concepts, and user experience best practices
  • Strong analytical and problem-solving skills, with the ability to translate business needs into technical solutions
  • Experience working in agile environments and contributing to sprint planning, backlog grooming, and user testing
  • Excellent communication skills in English; Fluency in Mandarin OR Cantonese is a MUST

  • Lead Analyst, Business Analyst

    1 week ago

    Kuala Lumpur, Kuala Lumpur, Malaysia AIA Digital+ Full time

    Why Us?International working environment for the Tech division in AIAExposure to working on major projects from AIA Asia PacificLeading on fintech field for Digital Transformation & Data AnalyticsHybrid working arrangementSponsorship on most learning programs and enhancement coursesEmployee Share Purchase PlansVarious Paid Time Off (AL, Birthday Leave...

  • Lead Analyst, Business Analyst

    3 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia AIA Digital+ Full time

    Why Us?International working environment for the Tech division in AIAExposure to working on major projects from AIA Asia PacificLeading on fintech field for Digital Transformation & Data AnalyticsSponsorship on most learning programs and enhancement coursesEmployee Share Purchase PlansVarious Paid Time Off (AL, Birthday Leave etc)Comprehensive Insurance...

  • Senior Solutions Consultant

    1 week ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Axiata Digital Labs Full time

    Key ResponsibilitiesAssist in driving regional presales efforts by ensuring proposal responses are aligned with client requirements, sales objectives, and business goalsManage bid processes while coordinating with internal teams, including sales, technical, pricing, legal, and marketing, to develop compelling proposals, demonstrations, and presentationsAct...

  • Senior Analyst, Process Transformation

    3 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia AIA Digital+ Full time

    Position Objectives:This position is to support the CRM project, which includes but is not limited to: development, testing, BAU maintenance, system integration testing, user acceptance testing, regression testing, SDLC, and DevOps.Roles and Responsibilities:Support solution design activities in pre-grooming, grooming and sprint activitiesParticipate in the...

  • Internship (Business Analyst)

    1 day ago

    Kuala Lumpur, Kuala Lumpur, Malaysia ALPHAWAVE INNOVATIONS SDN. BHD. Full time

    Role Overview:The Business Analyst Intern will support the BA team in gathering, documenting, andvalidating business and system requirements for fintech products such as e-wallets, paymentsystems, and internal platforms. This role provides exposure to real-world productdevelopment in a fast-paced in-house IT environment.What the Role entails?• Assist in...

  • Operator Kebersihan Bangunan dan Kawasan

    3 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia ARIZ DIGITAL SDN BHD Full time

    1. Pembersihan Kawasan DalamanMelaksanakan pembersihan harian, mingguan dan berkala di semua ruang dalaman termasuk kawasan operasi, laluan penumpang, bilik pejabat, lif, eskalator (luaran), surau dan kemudahan staf bagi memastikan kebersihan serta keselamatan pengguna.2. Penyelenggaraan Kebersihan TandasMembersihkan dan membasmi kuman tandas pengguna,...

  • Lead System Analyst

    1 week ago

    Kuala Lumpur, Kuala Lumpur, Malaysia UOB Full time

    About UOBUnited Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and...

  • Marketing & Administrative Intern (Jan 2026)

    3 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Fresh Full time

    JOB OVERIVIEW1.Invoice processing (40%)Process quotations and invoices for accounts payable.Assist with organizing and managing digital and physical invoices, ensuring accurate record-keeping.Collaborate with finance and operations teams to resolve any discrepancies.Track invoice statuses and ensure timely payment processing.Creation of new...

  • Internship (Software Engineer - Technical)

    1 day ago

    Kuala Lumpur, Kuala Lumpur, Malaysia ALPHAWAVE INNOVATIONS SDN. BHD. Full time

    What the Role entails?The Technical Intern will support the development team in building, enhancing, and maintaining fintech systems such as e-wallets, payment gateways, and supporting platforms.Interns will gain hands-on experience working with real production-level systems under guidance from senior developers.Key Responsibilities• Assist in software...

  • SCADA Engineer

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Tun Razak Exchange Full time

    We're Hiring: Senior Project Manager, TRX Integrated Management System (TiMS)TRX City is seeking an experienced and driven professional to lead the implementation of theTRX Integrated Management System (TiMS)— a mission-critical, district-wideSCADA platformthat underpins the future operations of the Tun Razak Exchange.This role leads the end-to-end...