Tele-collection Officer

1 day ago

Kuala Lumpur, Kuala Lumpur, Malaysia Parkson Credit Sdn Bhd Full time

Responsibilities:

  • Debt Recovery & Negotiation: Contact customers, negotiate repayment plans, and ensure timely collections.
  • Account Analysis: Review delinquent/high-risk accounts, prepare reports, and recommend resolutions.
  • Customer Records & Documentation: Update contact details, maintain accurate records, and document all interactions.
  • Customer Engagement: Handle escalations, phone complaints, and guide junior collectors; assist walk-in customers when required.
  • Quality Assurance: Ensure professional, compliant, and effective collection calls.

Performance & Compliance

  • Meet collection targets, delinquency/flow rate goals, and monthly KPIs.
  • Adhere strictly to credit policies, compliance standards, and information security protocols.

Training & Additional Duties

  • Mentor and train new staff.
  • Coordinate with third-party or legal recovery.
  • Support additional tasks or projects to improve collection effectiveness.

Requirements

Education & Experience

  • Diploma/Degree in Business Administration, Finance, Accounting, or related field.

Skills & Competencies

  • Strong communication & negotiation skills — able to handle difficult conversations and reach repayment agreements.
  • Analytical thinking — assess delinquent/high-risk accounts and recommend resolutions.
  • Attention to detail — accurate documentation of calls, repayment agreements, and account updates.
  • Customer service orientation — able to manage complaints and escalations professionally.
  • Team player with mentoring ability — willingness to guide new/junior collectors when required.
  • Target-driven mindset — able to work under pressure to achieve monthly collection KPIs.

Knowledge

  • Basic understanding of credit policies, delinquency management, and recovery strategies.
  • Familiarity with legal or third-party collection processes (advantageous).
  • Awareness of compliance, SOPs, and data confidentiality protocols in collections.

Technical Tools

  • Proficiency in Microsoft Office (Excel, Word, Outlook).
  • Experience with collection systems, CRM, or call center software (advantage).
  • Ability to work with reporting tools to track collection performance.

Personal Attributes

  • Resilient, persistent, and result-oriented.
  • High integrity and professionalism in managing customer financial information.
  • Adaptable and able to manage changing priorities.
  • 3 years & above of working experience in debt collection, credit control, or customer service.
  • Experience in negotiating repayment or handling delinquent accounts will be an advantage.

Job Type: Contract

Contract length: 12 months

Pay: RM2, RM4,000.00 per month

Benefits:

  • Opportunities for promotion
  • Professional development

Application Question(s):

  • Soonest availability to start work?
  • What is your expected salary?

Education:

  • Diploma/Advanced Diploma (Preferred)

Work Location: In person

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