Collection Officer

As Singapore's longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires.

 Today, we're on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia's leading financial services partner for a sustainable future.

 We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career.

Your Opportunity Starts Here.

This is the broad job description of the job profile. Definitive job description should be reviewed and discussed between you and your manager.

Collection Officer

Why Join
As a Collection Officer at OCBC, you'll play a vital role in helping our customers manage their debt and get back on track. You'll work closely with them to understand their financial situation and develop personalized plans to help them overcome their challenges. It's a rewarding role that requires empathy, strong communication skills, and a passion for helping others.

How you succeed
To succeed in this role, you'll need to take a customer-centric approach, understanding the unique needs and circumstances of each customer. You'll work closely with them to identify solutions, negotiate payment plans, and provide ongoing support to help them achieve financial stability. Your goal is to find mutually beneficial solutions that meet the customer's needs while also minimizing risk for the bank.

What you do

• Call on 1 to 59 days delinquent and over limit unsecured and secured accounts and follow up with borrowers to secure payments

• Manage unsecured and secured accounts in the Debt Manager Collection System to prevent flow through of accounts to the following bucket and to achieve targeted delinquencies

• Manage and achieve daily productivity standards in terms of attempts; contacts, PTP Kept and amount collected

• Handle delinquent customers' request for interest waivers, queries and complaints

• Ensure that collection actions taken are within corporate guidelines, and collection policies

• Able to take on additional tasks and/or projects when assigned.

Who you are

• Experience in collections/customer service/contact centre will be an added advantage

• Possess good spoken English and third language proficiency will be an added advantage

• Strong persuasive, negotiation and communication skills

• Customer-oriented and has good customer service with active listening skills

• Possesses strong Emotional Intelligence (EQ) ability

• Ability to work under pressure with KPI and target

• Willing work extended hours and weekends as and when required

• Position is open for fresh graduate & entry level

Who we are
As Singapore's longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires.

Today, we're on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation.
But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia's leading financial services partner for a sustainable future.

We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career. Your Opportunity Starts Here.

What we offer
Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Equal opportunity. Fair employment. Selection based on ability and fit with our culture and values. Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.

Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.