Debt Collector/ Collections Officer

1 week ago

KL Eco City Kuala Lumpur Malaysia Malaysia Cartrack Full time


We are a world-leading smart mobility SaaS company with over 2,000,000 subscribers across 23 countries and we are looking for a Collection Officer to join our team. Our teams are collaborative, vibrant and fast-growing and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency.

Job summary

Think you can chase down payments and get results? Prove it. Join us as a Collections Officer and show everyone how debt recovery is really done

Key selling points

  • Near LRT
  • Performance bonus
  • Startup-styled environment

Responsibilities

  • Call and pursue collections and to negotiate with customers of their payment schedules 
  • Escalates customers disputes or enquiries to relevant departments and ensure proper follow up 
  • Daily update of ageing report Issuance of monthly letter of payment reminder and Statement of Account 
  • Process relevant debt recovery actions for further actions Other ad-hoc duties as assigned by Supervisor/Manager

Requirements

  • Bachelor's degree in Economics, Management, Accounting, Mathematics, or related fields. 
  • 2+ years' experience in an outbound calling collections role or related function. 
  • Strong English & Mandarin communication is a MUST to communicate with Mandarin-speaking clients/markets and diversification. 
  • Comfortable speaking with B2B executives. 
  • Advanced proficiency in Microsoft Excel, including solid experience with advanced formulas. 
  • Excellent analytical skills with the ability to create and present detailed reports. 
  • Strong problem-solving attitude and adaptability. 
  • Excellent communication and interpersonal skills. 
  • Ability to work both independently and as a team player. 
  • Demonstrates emotional intelligence and assertiveness. 
  • Strong administration skills.

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