Infrastructure Specialist

3 days ago


Cyberjaya, Selangor, Malaysia eTeam Full time 72,000 - 108,000 per year
  • Experience Level
    : 5 year of experience.
  • Language Requirements
    : Proficient in English and Malay
  • Contract Duration
    : 1 year
  • Start Date
    : ASAP
  • Travel Requirement
    : None
  • Interview Process
    : 2 round
  • Budget :- 6300 RM
  • Open Positions
    : 3 headcounts
  • Shift:
    24-5, 9-hours shift – 3 weeks rotation – 7am – 4pm / 3pm – 12am / 10pm – 7am. Weekend coverage rotation (on-call / work)

Job Description

  • Diploma or degree in Information Technology, Engineering, or related disciplines.
  • A minimum of 5 years of work experience is required.
  • Must be capable of working in rotating shifts (24x7 and 12-hour shifts).
  • Genesys, Avaya or any Telco certification would be considered an advantage.
  • Proficiency in Genesys and Avaya products such as ACM, CMS, ALD, AAFD, Avaya Communication Manager, Avaya Pod Fx, Prognosis, or other Telecom products.
  • Familiarity with SIP, H.323, WebRTC, and other communication protocols.
  • Experience in Genesys/Avaya software development, API integration, software application testing, and proficiency in programming languages such as Phyton/ C++/Java along with knowledge of UX/UI design and GitLab, as well as other languages relevant to Genesys/Avaya product development, is considered advantageous
  • Exceptional customer service, problem-solving, and English communication skills.
  • Strong team player with the ability to work both collaboratively and independently.
  • Excellent time management skills, strong organizational and documentation skills.
  • Quick learner, adaptable, and capable of managing multiple tasks.
  • Demonstrated capability to work independently with minimal management supervision and within a global team of engineers.
  • Proficient problem-solving abilities that contribute to the enhanced operational efficiency of our business partners.


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