Customer and Product Success Specialist

2 weeks ago

Johor Bahru, Johor, Malaysia EPOS Full time 40,000 - 60,000 per year
About EPOS

Backed by Ant International (a global leader in digital payments, digitisation, and financial technology solutions) EPOS, part of its global merchant payment services Antom, is a leading Point-of-Sale (POS) digital solutions provider based in Singapore. 

Supporting Ant International's mission to empower SMEs, EPOS will leverage Antom's digital capabilities as the organisation's central hub to serve regional small and medium sized businesses with integrated O2O solutions. 

With a growing presence across Singapore, Malaysia and Vietnam, we're continuing to look for passionate individuals to join our diverse and driven teams.

As we expand across Asia, to create meaningful, small yet powerful changes for businesses around the world together.

About This Role

We are looking for a Customer and Product Success Specialist (Malaysia) to lead client onboarding and training efforts for our POS solutions. You will play a critical role in ensuring that our clients understand and effectively use our products to support their business operations.

This role combines training, product education, and client support — ideal for someone who enjoys simplifying technical concepts, creating engaging learning experiences, and building strong client relationships.

This is what your job scope will be...

Training & Onboarding

  • Deliver engaging training sessions to new and existing clients on the use of our POS systems, both in-person and remotely.
  • Tailor training materials to meet client needs based on their business models (e.g., F&B, retail).
  • Ensure clients are confident and competent in using key features post-training.

Deployment Support

  • Support the rollout and configuration of POS systems at client sites or remotely.
  • Guide clients through the onboarding process, ensuring proper system setup and operational readiness.
  • Work closely with internal teams to ensure a smooth handover from deployment to client success.

Product Expertise & Client Support

  • Act as the go-to product expert during onboarding and early client adoption.
  • Address client questions or minor technical issues during and after training sessions.
  • Escalate more complex technical issues to the appropriate support teams.

Requirements

We would love to hear from you if...
  • You have 1–3 years of experience in a training, customer service, or implementation role (POS or tech product experience is a strong plus).
  • You are fluent in spoken and written English and Mandarin, and comfortable delivering presentations and product walkthroughs.
  • You have excellent communication and interpersonal skills — you're approachable, clear, and engaging.
  • You are proficient in Microsoft Excel, especially for tracking training status and documenting feedback.

"We are looking for Mandarin-speaking candidates who will be serving Mandarin-speaking customers."

You enjoy teaching others, simplifying technical content, and seeing users grow confident with new systems.

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