Airbnb Customer Support
1 day ago
Company Overview
We are a young company in homestay adventure. We have a passion in homestays and designing
We are currently a Superhost, known by many foreign travellers for it's beautiful homestay.
Responsibilities for Customer Support
- Highly engaging and resolve the guest's inquiries, complaint, and request promptly, and with courtesy.
- Communicate with other departments to ensure the smooth and efficient operation.
- Reply to customer/guest inquiries on OTA (Airbnb, , Agoda, Facebook, Instagram etc)
- Collecting necessary information from guest (Contact details and exact dates of their stay)
- Follow up with Guests after they check out (What are they satisfied with, what should be changed?)
- Preparation of Housekeeping Schedule
- Guest Reviews Analysis
- Assist with Check In & Out Process
- Managing Procurement
- Contacting of contractors
- Perform ad hoc duties as requested
Job Requirement:
- Language : Mandarin
- Language : English
Why join us :
- Shift Work
- Car Park allowance
- Airbnb Stays and Trip
- 13th Month performance bonus and retainer incentives
Job Type: Full-time
Pay: RM2, RM3,500.00 per month
Benefits:
- Flexible schedule
- Gym access
- Maternity leave
- Parental leave
Ability to commute/relocate:
- Johor Bahru: Reliably commute or planning to relocate before starting work (Required)
Willingness to travel:
- 100% (Required)
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