it support

1 day ago


Johor Bahru, Johor, Malaysia ITMAX SYSTEM BERHAD Full time 20,400 - 51,600 per year

Job Description

The IT Support personnel is responsible for providing technical assistance to end-users, ensuring the smooth operation, maintenance, and security of the company's IT infrastructure, systems, and equipment.

Key Responsibilities

  • Provide first-level technical support to employees on hardware, software, and network-related issues via phone, email, remote support, or in-person.
  • Install, configure, and maintain desktops, laptops, printers, and other IT-related peripherals and equipment.
  • Diagnose, troubleshoot, and resolve issues related to desktops, operating systems, applications, and peripheral devices.
  • Support and troubleshoot network connectivity (LAN, WAN, Wi-Fi, VPN), escalating to higher support levels when necessary.
  • Assist in maintaining and supporting IT security systems including CCTV, access control, and alarm systems.
  • Perform preventive and corrective maintenance on IT systems, infrastructure, and equipment to ensure reliability and performance.
  • Support installation, configuration, updates, and troubleshooting of business applications and software.
  • Maintain accurate IT asset inventory, system documentation, logs, and support records.
  • Ensure compliance with IT policies, data protection standards, cybersecurity protocols, and company operating procedures.
  • Assist in IT-related projects including upgrades, system migrations, rollouts, and infrastructure deployment as required.

Requirements (Optional – if needed)

  • Diploma/Degree in Information Technology, Computer Science, or related field.
  • 1–2 years of experience in technical support or a similar role.
  • Knowledge of Windows operating systems, networking, hardware troubleshooting, and office productivity applications.
  • Good communication, problem-solving, and customer service skills.

Job Types: Full-time, Permanent, Fresh graduate

Pay: From RM1,700.00 per month

Benefits:

  • Health insurance
  • Opportunities for promotion
  • Professional development

Work Location: In person



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