R- Front Desk Customer Service

2 days ago

Johor Bahru, Johor, Malaysia AGENSI PEKERJAAN THE SUPREME HR ADVISORY SDN. BHD. Full time 24,000 - 43,200 per year

As a Customer Service Representative, you will be the first point of contact for our guests, ensuring that all inquiries, bookings, and concerns are handled with professionalism and a personal touch. Your goal is to provide excellent service that enhances the guest experience from the first message to the final farewell.

Job Description (Key Responsibilities):

* Respond promptly and professionally to guest inquiries via email, messaging apps, and phone.

* Manage bookings, cancellations, and guest communications on platforms like Airbnb, , and Agoda.

* Provide detailed information about the homestay, local attractions, and cultural experiences.

* Handle guest check-in/check-out procedures at reception .

* Resolve guest issues or concerns efficiently and courteously.

* Maintain updated records of reservations and guest feedback.

* Collaborate with housekeeping, maintainance and management to ensure guest satisfaction

Job Requirement:

* Previous experience in customer service or a related field is preferred but not required; training will be provided.

* Excellent communication and interpersonal skills.

* Strong problem-solving abilities and a customer-focused mindset.

* Proficiency in English and Malay; Chinese speaker are a plus.

* Ability to multitask and work in a fast-paced environment.

* Positive attitude, patience, and empathy when dealing with guests.

* Willingness to learn and adapt to new processes and systems.

* High school diploma or equivalent.

* Age: Years Old

Academic Preferences:

  • Entry-Level/Diploma/Degree

Jop Types:

  • Full-time/ Shift Morning & Night shift

If you are interested to apply, kindly submit your updated resume in DOC/PDF format and allow our Consultant to match you with our Clients.

To facilitate the process, please ensure the following details are included in your resume:

Current Address / Location

Current Salary

Reason for Leaving

Expected Salary

Notice Period

Email:

Kindly note that only shortlisted candidates will be notified.

Agensi Pekerjaan The Supreme HR Advisory Sdn BhdJTK Number: JTKSM 1252

Job Types: Full-time, Permanent

Pay: RM2, RM2,800.00 per month

Benefits:

  • Opportunities for promotion
  • Professional development

Education:

  • STM/STPM (Preferred)

Experience:

  • Customer service: 1 year (Preferred)

Language:

  • Mandarin (Preferred)

Work Location: In person

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