Key Account Manager

1 day ago

Johor Bahru, Johor, Malaysia SF INTERNATIONAL Full time

Job Description:

  1. Strategic Account Management:


• Manage a range of key clients, building and maintaining strong, multi-layered relationships internally, ensuring understanding of client needs, and ensuring service delivery meets or exceeds expectations.


• Proactively manage and resolve any service upgrade issues, ensuring timely and effective communication with clients.

  1. Solution Design and Consulting:


• Conduct in-depth analysis of clients' supply chains to identify pain points, inefficiencies, and improvement opportunities.


• Collaborate with internal teams (operations, freight, warehousing, customs, and IT) to build comprehensive and cost-effective logistics solutions.

  1. Business Growth and Performance:


• Drive revenue and profit growth for the client portfolio through upselling and cross-selling related products.


• Lead business negotiations for contract renewals, new service agreements, and price reviews.

Qualifications and Experience:


• Bachelor's degree in logistics, supply chain management, business administration, or a related field.


• At least 3-5 years of experience in the logistics or supply chain industry.


• Possess successful experience in customer-oriented roles (e.g., key account manager, business development, or commercial roles), with a proven track record of managing and expanding large, complex clients.


• In-depth understanding the logistics landscape, including freight forwarding, contract logistics, customs regulations, and transportation networks.


• Experience in designing and selling integrated logistics solutions is preferred.

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