Data Center and Network Operations Engineer

4 days ago

Penang Island Penang, Malaysia MINDTECK SOFTWARE MALAYSIA SDN BHD Full time

Rotational Shift: 4 days ON & 4 days OFF (12 hours work)

Data Center and Network Operations Engineer - Job Description

Global Data Center and Network Operations team provide critical 24x7 IT system and mission/business-critical application monitoring service support. Our group is a part of the client's Global Monitoring organization and provides 24x7 monitoring support service to the Global IT Teams. You will have the opportunity to be part operations in different technologies, global support experience exposure, and learning opportunities for Zabbix and other tools monitoring operations in various technology platforms.

About the role - You will:

  1. Monitor computer systems and mission / business critical applications to ensure they function efficiently.

  2. Monitor IT and Factory Infrastructure, Network and Firewalls availability and respond to the alerts effectively

  3. Monitor client's Global Application Support System and respond to the alert effectively

  4. Communicate with internal IT Engineers over-the-phone or face-to-face to assist them in escalating the issues to SME.

  5. Follow instructions contained in knowledge-based document when performing service restoration (Level 1)

  6. Establish and maintain positive trust relationships with customers and with data specialists such as programmers

  7. Produce shift status reports to communicate shift operations and issues to superiors

  8. Implement procedures, policies, and standards to ensure work operations are effective

  9. Initiate Severity 1 calls and follow the process to contact Sev 1 Manager & SMEs

  10. Work for the role must be carried out on-site, as the position requires a consistent physical presence to support daily operations and team coordination.

  11. The role operates on a shift schedule, following a rotation of 12-hour four days Work and four days Off.

About You :

  1. Possess a Bachelor's degree in computer science, computer networking/hardware, or in other related disciplines.

  2. Good communication skills in English. Able to produce concise reports on data center, network and security operations.

  3. Interpersonal Skill: Data center operators can work with other IT support and other data center personnel to ensure up-time maximization

  4. Highly collaborative, team-oriented and an effective communicator

  5. Able to work independently with minimal supervision

  6. Ability to work shift 24x7 is a must

Your Experience Include:

  1. More than 2 years' experience in Data Center and/or Network and Security Operations with knowledge in MS Windows, UNIX, Linux or FreshService or ServiceNow

  2. Good understanding of IT hardware (servers, networking, storage devices).

  3. Ability to follow standard operating procedures and escalate issues as needed.

  4. Familiar with and have experience working with monitoring tools such as Zabbix, Grafana, Nagios, SolarWinds, Splunk and others

  5. Experience in supporting network operations such as LAN, WAN, Firewall. CCNA will be an added advantage

  6. Experience in supporting security operations such as Malware detection, SIEM and other tools

  • Network Engineer with DNA Center experience

    1 week ago

    Penang, Malaysia World Wide Technology Full time 40,000 - 60,000 per year

    ResponsibilitiesConfigure, maintain, and optimize Cisco switches, firewalls, DNA Center, and Umbrella .Manage firewall security policies, VPN configurations, and network segmentation strategies.Implement automation and management workflows leveraging Cisco DNA Center for provisioning, monitoring, and assurance.Use Cisco Umbrella for cloud-based...

  • Network Engineer

    5 minutes ago

    Penang , Penang, Malaysia Altera Full time

    Job Details:Job Description:Job Description:We are seeking a skilled Network Engineer to design, build, deploy, and support our enterprise network infrastructure, including LAN, WAN, wireless, firewalls, and VPN systems This role supports branch operations, production data centers, cloud connectivity, and business-critical applications including telephony...

  • IT Network Tools Engineer

    1 week ago

    Penang, Malaysia Motorola Solutions Full time $100,000 - $120,000 per year

    Company Overview​At Motorola Solutions, we believe that everything starts with our people. We're a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination...

  • Network Engineer

    1 week ago

    Penang, Malaysia Oxydata Software Full time

    Network Engineer Job ID: Y668R94V Location: Penang (onsite at customer site) Work Mode: Onsite Job Type: 12-month Contract Oxydata Software Sdn Bhd, a 100% Malaysian-owned IT company established in 2006, is a trusted technology partner specializing in Microsoft, Java, SAP, and Oracle platforms, delivering IT Managed Services, DevOps, Outsourcing, and...

  • Support Engineer

    1 week ago

    Penang Island, Penang, Malaysia SMART HEALTHS SDN BHD Full time 40,000 - 80,000 per year

    We are looking for a motivated Support Engineer to manage, monitor, maintain, and repair our computer systems, hardware, and peripheral devices.In this role, you will serve as first-level technical support, managing the ticketing system to ensure timely issue resolution and excellent user experience. You will also be responsible for diagnosing and resolving...

  • Network Engineer

    1 week ago

    Penang, Malaysia Oxydata Software Full time 600,000 - 1,200,000 per year

    Network Engineer Job ID: Y668R94V Location: Penang (onsite at customer site) Work Mode: Onsite Job Type: 12-month Contract Oxydata Software Sdn Bhd, a 100% Malaysian-owned IT company established in 2006, is a trusted technology partner specializing in Microsoft, Java, SAP, and Oracle platforms, delivering IT Managed Services, DevOps, Outsourcing, and...

  • Network Engineer

    6 days ago

    Penang, Malaysia Oxydata Software Full time 62,400 - 86,400 per year

    Network EngineerJob ID: Y668R94VLocation: Penang (onsite at customer site)Work Mode: OnsiteJob Type: 12-month ContractOxydata Software Sdn Bhd, a 100% Malaysian-owned IT company established in 2006, is a trusted technology partner specializing in Microsoft, Java, SAP, and Oracle platforms, delivering IT Managed Services, DevOps, Outsourcing, and Enterprise...

  • Associate Analyst, Data Operations

    1 week ago

    Penang Island, Penang, Malaysia Handshakes Technology (M) Sdn Bhd Full time 60,000 - 120,000 per year

    We are seeking a detail-oriented, analytical, and proactive Associate Analyst to join our Operations Team in Kuala Lumpur, or Penang. You will work closely with our counterparts in Singapore (HQ), Malaysia, and Vietnam, supporting data operations across the Asian Financial Markets, including Singapore, Malaysia, and Hong Kong.This role is ideal for...

  • IT Operations Engineer

    1 week ago

    Penang, Malaysia Lattice Semiconductor Full time 60,000 - 120,000 per year

    Lattice OverviewThere is energy here…energy you can feel crackling at any of our international locations. It's an energy generated by enthusiasm for our work, for our teams, for our results, and for our customers. Lattice is a worldwide community of engineers, designers, and manufacturing operations specialists in partnership with world-class sales,...

  • Principal Network Engineer

    1 week ago

    Penang, Malaysia Brooks Automation Full time 100,000 - 120,000 per year

    Brooks is a leading provider of automation solutions with over 40 years of experience in the semiconductor industry, offering precision robotics, integrated automation systems, and contamination control solutions that empower chip manufacturers worldwide. Our product portfolio includes a range of automation solutions, including robots, vacuum systems, and...