Revenue & E Commerce Executive

withinRevenue & E Commerce Executive

Job Description

Responsible for the full range of operation activities in Revenue and E-commerce platforms

Key roles & responsibilities

• Responsible for managing online sales and expense budgets. Measure and report performance against goals - KPI, ROI, and Profitability.
• Drive business process changes to increase revenue awareness.Work with internal stakeholders to enchance the E-commerce revenue and experience for the brands. and work closely with third-party business partners to maximize resources, enhance site presence, and ensure business targets are achieved.
• Ensure timely review, closing, and preparation of all monthly, quarterly, and yearly AR reports.
• To generate report and profitability analytics and facilitate reviews with operations
• Ensure effective internal controls and undertake an operational review
• Continuous process improvement in increasing revenue.
• Provide a periodic dynamic forecast of expected results, variances, and budget comparisons
• Analyze overall monthly hotel performance and provide a summary report with recommendations to improve long-term strategies.
• Able to develop and maintain business relationships with third-party distribution partners. Work on online promotions and social media strategies. Ensure all aspects of platform content and info are accurate and updated
• Articulates revenue management strategies, ways to execute those strategies, and expected results
• Works effectively as a member of the management team

Requirements

• Candidate must possess a minimum Diploma, Advanced/Higher/Bachelor's Degree in Accounting / Business Administration./E Commerce
• At least 2-4 years of strong experience in finance or operations background in the hotel line.
• Knowledgeable of hotel technology, including RMS, CRM, PMS, CRS, and distribution channels (OTA, metasearch, GDS, channel managers, etc.)
• Good knowledge of Microsoft Excel (pivot table)
• Able to communicate fluently in English

Job Description

• Responsible for the full range of operational activities in e-commerce platforms.
• To Collabrate with internal stakeholders to support the e-commerce revenue and experience for the brands.
• Work closely with third-party business partners to maximize resources, enhance site presence and ensure business targets are achieved.
• Work on online promotions and social media strategies. Ensure all aspects of platform content and info are accurate and updated.
• Communicate courteously with guests via live chat, service desk, and email, and update them on the status of their requests within a speciied time frame.
• Familiar with our products to resolve inquiries and complaints
• Keeping records of guests' interactions, transactions, comments, and complaints. Compile and create reports on overall guest satisfaction.
• Analyze data to monitor the performance of social media channels and identify trends.
• Participate in scheduled internal weekly meetings & brainstorming, preparing in advance to share relevant and beneficial information.
• Responsible for managing online sales and expense budgets. Measure and report performance against goals - KPI, ROI, and Profitability (Exclusive Commission)
• Keep track and provide market analysis (sales performance, competitors, pricing, activities, consumer feedback, and key learning) with onward action plans.
• The Successful Applicant
• At least 2 years of experience in Revenue and exposure in E-commerce sales/platform management
• Experienced in handling principal accounts on online platforms will be a great advantage.
• Demonstrate strong analytical skills and proficiency in Microsoft Office
• Self-motivated and able to work independently to achieve the given sales target.
• Possess a strong sense of urgency, able to prioritize and meet deadlines, and able to work beyond contractual work hours when required.

Interested Candidates, please APPLY ONLINE , Only shortlisted candidates will be notified within two weeks

Job Types: Full-time, Permanent

Pay: From RM2,500.00 per month

Ability to commute/relocate:

• Kuala Lumpur: Reliably commute or planning to relocate before starting work (Required)

Expected Start Date: 05/15/2024