Parts Executive

1 day ago

Kuching, Sarawak, Malaysia Subur Tiasa Holdings Berhad Full time

Job Summary:

The Parts Executive is responsible for managing the inventory, sales, and distribution of parts and accessories, ensuring smooth operations and outstanding customer service. This role is pivotal in maintaining appropriate stock levels, streamlining order management, and enhancing customer satisfaction, while supporting the organisation's operational efficiency and revenue goals.

Job Responsibilities:

Inventory Management

  • Maintain accurate and up-to-date records of parts inventory.
  • Conduct regular stock audits to ensure optimal inventory levels.
  • Identify and address slow-moving or obsolete stock.

Sales and Customer Service

  • Respond to customer inquiries and recommend suitable parts.
  • Process orders with precision, ensuring accurate invoicing and timely delivery.
  • Foster strong relationships with customers, suppliers, and distributors.

Order Management

  • Collaborate with suppliers to source and procure required parts.
  • Monitor delivery schedules to ensure punctual arrival of goods.

Technical Support

  • Provide technical assistance to customers and technicians, ensuring compatibility of parts.
  • Offer guidance on product specifications and resolve technical issues.

Reporting and Analysis

  • Prepare detailed sales and inventory reports for management.
  • Analyse market trends and competitor activity to support strategic decision-making.

Operational Support

  • Ensure smooth operations of the parts department in compliance with company policies.
  • Coordinate with other departments (e.g., service, sales) to streamline operations.

Job Requirements:

  • Diploma or degree in a relevant field (e.g., mechanical engineering, supply chain).
  • Proficiency in automotive or machinery parts management.
  • Experience in inventory management.
  • Proficient in both writing and speaking Mandarin to effectively communicate with Mandarin-speaking clients.
  • Strong organisational and multitasking abilities.
  • Excellent communication and customer service skills.
  • Competence in inventory management software (e.g., SAP) and MS Office tools.
  • Ability to work independently and meet deadlines.

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