Store Supervisor

22 hours ago

Kuala Lumpur, Kuala Lumpur, Malaysia BAYANG COFFEE SDN BHD Full time

Job Summary

We are seeking an experienced and dynamic Store Supervisor to oversee daily store operations, ensure excellent customer service, and lead a team towards achieving sales and operational goals. The ideal candidate will possess strong management skills, retail expertise, and the ability to motivate staff while maintaining a high standard of store performance. This role requires a proactive leader with excellent communication skills and a comprehensive understanding of retail management functions.

Duties

  • Supervise and coordinate daily store activities, including sales, inventory management, and customer service.
  • Lead, train, and develop team members to enhance their performance and professional growth.
  • Manage employee orientation, interviewing, recruiting, and onboarding processes.
  • Oversee inventory control, stock replenishment, merchandising, and pricing strategies to maximize sales.
  • Handle payroll processing, bookkeeping, cash handling, and POS operations accurately.
  • Monitor sales metrics, prepare reports, and assist in budgeting and sales management initiatives.
  • Ensure compliance with company policies, safety standards, and regulatory requirements.
  • Implement marketing strategies to promote store products and increase customer engagement.
  • Manage shift schedules to ensure optimal staffing levels during peak hours.
  • Maintain excellent communication with staff and customers to foster a positive shopping environment.
  • Address customer inquiries or complaints promptly to uphold high customer satisfaction standards.

Qualifications

  • Proven experience in retail management or supervisory roles within grocery stores or similar retail environments.
  • Strong leadership skills with demonstrated team management experience.
  • Proficiency in inventory management systems, POS technology, and retail math.
  • Excellent organizational skills with the ability to multitask effectively in a fast-paced setting.
  • Effective communication skills; bilingual or multilingual abilities are a plus.
  • Experience in employee training & development, merchandising, purchasing, and marketing is preferred.
  • Knowledge of cash handling procedures, cashiering operations, and retail sales strategies.
  • Ability to perform administrative tasks such as bookkeeping, payroll processing, and budgeting.
  • Strong interpersonal skills including phone etiquette and customer service excellence.
  • Leadership qualities with experience in supervising staff, managing shifts, and driving sales growth. This role offers an opportunity to lead a vibrant team within a thriving retail environment while honing your managerial skills in a dynamic setting committed to excellence in customer service and operational efficiency.

Job Type: Full-time

Pay: RM2, RM2,800.00 per month

Benefits:

  • Maternity leave
  • Meal allowance
  • Opportunities for promotion
  • Parental leave

Experience:

  • Supervising: 3 years (Required)

Language:

  • English (Required)

Shift availability:

  • Day Shift (Required)
  • Night Shift (Required)

Willingness to travel:

  • 75% (Required)

Work Location: In person

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