Store Supervisor
22 hours ago
Job Summary
We are seeking an experienced and dynamic Store Supervisor to oversee daily store operations, ensure excellent customer service, and lead a team towards achieving sales and operational goals. The ideal candidate will possess strong management skills, retail expertise, and the ability to motivate staff while maintaining a high standard of store performance. This role requires a proactive leader with excellent communication skills and a comprehensive understanding of retail management functions.
Duties
- Supervise and coordinate daily store activities, including sales, inventory management, and customer service.
- Lead, train, and develop team members to enhance their performance and professional growth.
- Manage employee orientation, interviewing, recruiting, and onboarding processes.
- Oversee inventory control, stock replenishment, merchandising, and pricing strategies to maximize sales.
- Handle payroll processing, bookkeeping, cash handling, and POS operations accurately.
- Monitor sales metrics, prepare reports, and assist in budgeting and sales management initiatives.
- Ensure compliance with company policies, safety standards, and regulatory requirements.
- Implement marketing strategies to promote store products and increase customer engagement.
- Manage shift schedules to ensure optimal staffing levels during peak hours.
- Maintain excellent communication with staff and customers to foster a positive shopping environment.
- Address customer inquiries or complaints promptly to uphold high customer satisfaction standards.
Qualifications
- Proven experience in retail management or supervisory roles within grocery stores or similar retail environments.
- Strong leadership skills with demonstrated team management experience.
- Proficiency in inventory management systems, POS technology, and retail math.
- Excellent organizational skills with the ability to multitask effectively in a fast-paced setting.
- Effective communication skills; bilingual or multilingual abilities are a plus.
- Experience in employee training & development, merchandising, purchasing, and marketing is preferred.
- Knowledge of cash handling procedures, cashiering operations, and retail sales strategies.
- Ability to perform administrative tasks such as bookkeeping, payroll processing, and budgeting.
- Strong interpersonal skills including phone etiquette and customer service excellence.
- Leadership qualities with experience in supervising staff, managing shifts, and driving sales growth. This role offers an opportunity to lead a vibrant team within a thriving retail environment while honing your managerial skills in a dynamic setting committed to excellence in customer service and operational efficiency.
Job Type: Full-time
Pay: RM2, RM2,800.00 per month
Benefits:
- Maternity leave
- Meal allowance
- Opportunities for promotion
- Parental leave
Experience:
- Supervising: 3 years (Required)
Language:
- English (Required)
Shift availability:
- Day Shift (Required)
- Night Shift (Required)
Willingness to travel:
- 75% (Required)
Work Location: In person
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