Relationship Manager

2 days ago

Kuching, Sarawak, Malaysia alrajhi bank Malaysia Full time 80,000 - 120,000 per year

Job Purpose
Responsible to achieve fee income on wealth & investment targets.

Key Responsibility

  • Achieving individual and branch sales targets consistently, with a focus on Affluent growth, Wealth Management Products penetration growth, and Asset Under Management (AUM) growth.
  • Collaborating with the branch manager in analyzing the financial and economic market to develop a sales plan and strategy.
  • Working closely with the branch manager to schedule daily, weekly, and monthly sales activities according to the sales plan and strategy.
  • Continuously analyzing and reviewing customers' portfolios to identify opportunities for offering customer solutions through a range of Wealth Management products.
  • Ensuring that customer information is kept up-to-date and accurate in the Bank's system at all times.
  • Providing customer and market feedback consistently and engaging in performance reviews with the branch manager frequently for improvement purposes.
  • Efficiently executing action plans to expand new relationships, retain, and enhance existing bank Affluent portfolios.
  • Conducting interviews to comprehend the diverse life stages of Affluent customers and their evolving financial circumstances to determine their financial needs.
  • Establishing rapport and understanding Affluent customer needs through the completion of FRESH-T for conducting financial needs analysis and proposing suitable solutions.
  • Regularly reviewing Affluent portfolios to identify additional sales opportunities.
  • Keeping Affluent customers informed about emerging financial and economic issues, as well as new bank products and services, to meet their needs.
  • Avoiding offensive sales practices.
  • Observing all laws and regulations governing the bank's business and profession.
  • Ensuring that the recommended product aligns with the customer's needs and resources.
  • Treating all customer data and information as highly confidential.
  • Resolving all customer complaints and feedback within the agreed upon turnaround time.
  • Ensure strict compliance with the Bank's standard policies and procedures, internal controls, compliance regulations, and AMLA/CFT.
  • Promote awareness of compliance requirements and implement ARBM Compliance Policy.

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