retail area manager

2 days ago

Puchong New Village, Malaysia Lo Hong Ka (International) Sdn. Bhd. Full time 60,000 - 120,000 per year

We are seeking an experienced Retail Area Manager to oversee the operations and performance of our retail stores across Kuala Lumpur / Penang. As a key member of our management team, you will be responsible for driving sales, improving operational efficiency, and ensuring an exceptional customer experience within your area of responsibility.

What you'll be doing

  1. Manage and coordinate the daily operations of multiple retail stores, ensuring they meet or exceed sales, service and operational targets.
  2. Provide leadership, coaching and development support to store managers and their teams, helping them to improve performance and reach their full potential.
  3. Analyse sales data, identify trends and opportunities, and implement strategies to drive growth and profitability.
  4. Ensure stores maintain high standards of visual merchandising, stock control and customer service.
  5. Collaborate with the central team to implement new initiatives, policies and procedures across the retail network.
  6. Monitor and report on key performance indicators, providing insights and recommendations for continuous improvement.
  7. Maintain a strong understanding of the retail industry, consumer trends and competitor activity.

What we're looking for

  1. Highly motivated, results-oriented, and passionate about sales with a quick-thinking mindset.
  2. Strong leadership and excellent people management skills, with the ability to coach, motivate and develop high-performing retail teams.
  3. Proven ability to work effectively across teams and build strong interpersonal relationships.
  4. Strong presentation, verbal and written communication skills in Mandarin, English and Bahasa Malaysia.
  5. Possess at least a Diploma in Management/ Business or equivalent, with at least 3 years' experience in retail industry.
  6. Willing to travel frequently to assigned outlets and flexible with working hours, weekend and public holidays; must have own transportation.
  7. Computer-literate and proficient with Microsoft Office (Word, Excel. Outlook and PowerPoint)

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