Team Lead, Knowledge Base

2 days ago

Kuala Lumpur, Kuala Lumpur, Malaysia OKX Full time 80,000 - 120,000 per year
Who We Are:

At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom.

OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves.

Across our multiple offices globally, we are united by our core principles: We Before Me, Do the Right Thing, and Get Things Done. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er.

OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more.

What You'll Be Doing:
  • Develop and execute overall knowledge base content strategies to ensure accuracy, completeness, and user-friendliness
  • Supervise and contribute to key content creation, review, and optimization, including FAQs, process documentation, and guides
  • Conduct regular user research, data analysis, and content effectiveness evaluation to drive content iteration and innovation
  • Establish content standards and guidelines to maintain quality and consistency
  • Coordinate cross-functionally with product, technical, customer support, and compliance teams
  • Manage daily operations of the knowledge base and content operations team, assign tasks, and monitor progress
  • Establish and optimize team workflows and knowledge management systems to improve efficiency
What We Look For in You:
  1. Bachelor's degree or above, preferably in linguistics, information management, communications, finance, or related fields
  2. 5+ years of content operations or knowledge base management experience, with at least 2 years in team leadership
  3. Experience in knowledge base management for large-scale customer service centers or fintech companies is preferred
  4. Familiarity with knowledge base structure, content taxonomy, and standardization processes
  5. Strong writing and content structuring skills, capable of producing high-quality content independently
  6. Proficient in data analysis and content management tools (e.g., Amplitude, Datawind, Contenful)
  7. Excellent team leadership and cross-functional communication skills
  8. Ability to prioritize tasks and drive projects in a fast-paced environment
  9. Excellent command of spoken and written English and Mandarin as the role requires to deal with China Mandarin speaking counterparts
  10. Willing to work in Tun Razak Exchange, walking distance to MRT TRX
 
Benefits & Perks:
  • Competitive remuneration package (Base Salary + Yearly Bonus)
  • Meal allowance up to RM 500/ month
  • Unlimited transport allowance (T&C apply)
  • Monthly team building
  • RM 3,500 training & wellness benefits per annum
  • Convenient workplace (5 minutes walk from MRT TRX)
  • Insurance coverage for employees & dependants
  • Excellent prospects for growth and promotion: We provide you with assistance, opportunities for skill development, mentoring, and training programmes to help you succeed
  • Employee engagement, recognition and appreciation program
  • Multinational working environment: Advance your career by interacting with individuals from various backgrounds, cultures, and nation

#LI-Onsite #LI-JC3
Information collected and processed as part of the recruitment process of any job application you choose to submit is subject to OKX's Candidate Privacy Notice.

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