Community Associate

1 day ago

Kuala Lumpur, Kuala Lumpur, Malaysia The Flow Studio Full time 18,000 - 30,000 per year

About the Role

The Community Associate is the heartbeat of our studios — responsible for ensuring every client experience is seamless, every studio moment feels elevated, and every operational detail runs smoothly. You'll combine hospitality, operations, and community-building to deliver the premium Flow experience we're known for.

This is a front-facing, fast-paced role that requires warmth, organisation, and initiative. You'll be part of a dynamic team that values proactive problem solving, teamwork, and genuine human connection.

Key Responsibilities
Client & Community Experience

  • Deliver an exceptional customer journey from check-in to check-out, ensuring every client feels seen, supported, and part of the FlowFam.
  • Build authentic relationships with members — remembering names, preferences, and progress.
  • Handle client queries, bookings, and feedback with professionalism and empathy.
  • Support and co-host community events, pop-ups, and brand collaborations.
  • Manage in-studio communication, email content (e.g., class highlights, member moments), and sustain our online and in-studio community presence.

Studio Operations

  • Oversee daily opening and closing procedures to maintain Flow's operational standards.
  • Conduct daily walkthroughs and weekly audits for cleanliness, equipment, amenities, and supplies.
  • Coordinate with vendors for cleaning, laundry, and maintenance.
  • Ensure all studios are visually consistent and aligned with brand presentation.
  • Manage inventory, stock levels, and replenishment of amenities and retail items.

Administrative & Systems Support

  • Manage class schedules, instructor attendance, and system updates via booking software.
  • Process payments, extensions, refunds, and administrative requests according to SOP.
  • Generate operational reports and dashboards as required.
  • Support the onboarding of new instructors and front-of-house staff (uniforms, training, documentation).
  • Assist in basic data entry, reporting, and other administrative tasks for management.

Sales & Membership Support

  • Support the studio in achieving occupancy and sales goals through client retention, upsells, and referrals.
  • Conduct tours for new or potential members with confidence and product knowledge.
  • Communicate current packs, offers, and events to drive engagement and conversion.

Team & Culture

  • Work closely with the Studio Lead to ensure team coordination and smooth day-to-day execution.
  • Assist with staff scheduling, timesheet tracking, and meeting preparation.
  • Be a culture ambassador — uphold Flow's values of empathy, excellence, and empowerment.

Qualifications & Skills

  • 1–3 years' experience in hospitality, retail, fitness, or operations preferred (fresh grads with strong people skills are welcome).
  • Friendly, approachable, and able to connect easily with clients and teammates.
  • Excellent communication and interpersonal skills (English proficiency required; other languages a plus).
  • Highly organised, detail-oriented, and comfortable multitasking in a fast-paced setting.
  • Tech-savvy with experience using booking systems, Google Suite, and Excel.
  • A genuine interest in wellness, fitness, and creating memorable client experiences.

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