IT Server Support

2 days ago

Kuala Lumpur, Kuala Lumpur, Malaysia Ingenious Job Full time 60,000 - 120,000 per year

Job Description

  • To Provide Software/Hardware
    Technical IT Support
    nationwide including Singapore whenever required.
  • To research and suggest/provide/devise
    solutions to users
    based on the requirements requested.
  • To perform administration tasks (create/edit/delete) for all
    Systems/Servers
    that can be accessible.
  • To coordinate and liaise with Vendors on
    maintenance agreements/new projects
    inclusive of Bursa mock runs.
  • To perform Daily/Monthly/Yearly
    health checks
    on systems inclusive of data backup or as per request basis.
  • To ensure compliance of
    IT Audit Policies
    and work with SG/MY/Outsource Internal Audit.
  • To participate in
    UAT/SIT/Deployment/BCP/DR
    exercises conducted by internal/external parties.

Server Technical Requirements:-

  • To ensure servers uptime and availability that meets the threshold level in accordance with company's policy.
  • To perform and maintain all
    servers setup
    inclusive of Hyper-V, VMWare, cloud instances (EC2, ECS, Containerised) etc.
  • To
    monitor server performance
    on daily basis using monitoring tools and proceed to report any irregularities.
  • To continuously perform
    Server Hardening
    and
    OS Updates
    on all existing and new servers.
  • To work closely with relevant IT Divisions to identify
    EOL servers, threats and patches
    .
  • To constantly explore on current trend's Server Infrastructure that may benefit and cost saving for company.
  • To be in charge of all server rooms and to ensure all equipment are in good shape and secured from any hazard.

Network Technical Requirements:-

  • To be proactively
    monitor and manage network systems
    , including firewalls, routers, switches, and load balancers, with routine health checks, focusing on IPVPN and IPsec VPN connections.
  • To develop and maintain firewall policies, configure network devices, manage firmware updates, and conduct
    security risk assessments
    to ensure robust protection.
  • To diagnose and resolve network-related issues while providing operational support for other infrastructure components such as servers and PCs.
  • To support
    audit security assessments
    and enforce comprehensive
    network security controls
    .
  • To serve as the group primary contact for
    managing network infrastructure
    across all Malaysia branches.
  • To strategically plan with roadmap and
    execute preventive maintenance
    initiatives for network infrastructure to ensure optimal performance and reliability.

Job Requirements

  • A Degree/Diploma in IT, Computer Science, or a related field.
  • Relevant certifications (e.g., CompTIA Server+, Microsoft Certified: Windows Server, Linux).
  • Proficiency in server hardening, performance tuning and patch management.
  • 3-5 years of experience in IT server administration or a similar role.
  • Strong understanding of networking basics (IP, VPN, DNS, DHCP) and security protocols.
  • Problem-solving skills for diagnosing server and network issues.
  • Effective communication and team collaboration skills.
  • Ability to adapt to high-pressure situations, such as server downtimes or security breaches.
  • Willingness to travel, if required for multi-location or regional responsibilities.

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