Officer, Visa

JOB SUMMARY

Key responsibilities:

1) Operations and General Administration

Assist and support the Assistant Manager, Admissions and Visa to:

• Administer visa applications for all students.
• Contribute to improvement of Visa Unit processes.
• Monitor student attendance for reporting to MOHE and immigration.
• Manage and maintain proper records for all the paperwork and correspondence relating to the job.
• Ensure accuracy, availability and up-to-date students records.
• Ensure on time completion of assigned tasks relating to the Unit tasks.
• Support the Division in various roles in providing services to the students and staff members.

2) Liaison and Interaction

Work closely with various parties including:

• Staff within Future Students;
• Staff from the Faculties and other administrative Units;
• Staff from Melbourne Campus;
• Staff from Immigration Office and EMGS (Education Malaysia Global Services); and
• Outside agencies on matters relating to Unit activities and functions.

Build rapport with students when handling their concerns and issues that within Visa Unit jurisdiction.

3) Policy and Planning

• Implement and ensure compliance with all the policies relating to the area of responsibilities or section.
• Assist in the development of policies and regulations relating to the area of responsibilities or section.
• Continuous process improvements.

4) Customer Service

• Provide fast, efficient, reliable customer service to all members of staff, students and visitors.
• Provide accurate information, educating and advising staff members on related policies and procedures.
• Be accessible for client enquiries and respond to clients in a timely manner.
• Ensure that the Unit's service standards are being observed.

5) Reports

• Prepare reports to the Assistant Manager, Admissions and Visa, on all activities undertaken.
• Provide accurate information as and when needed by the Management.

JOB REQUIREMENTS

• A Bachelor's degree in any discipline from a recognised institution; or a Bachelor's degree with subsequent relevant experience; or
• A Diploma in a relevant discipline from a recognised institution with a minimum of three (3) years working experience. Fresh Bachelor degree holders in relevant discipline can be considered.
• Pleasant personality with strong customer service focus and able to develop good working relationship with students, staff and external stakeholders.
• Excellent interpersonal skills and communication skills, in written and spoken English and Bahasa Malaysia.
• Demonstrated excellent teamwork and knowledge of Microsoft Office software, especially MS Words, MS Excel, and Power Point.
• Meticulous and have an eye for details.
• Experience in handling jobs related to Visa Services.
• Good organisational, problem solving and analytical skills.
• A sound knowledge of the higher education in Malaysia.

Job Type: Full-time

Pay: RM3, RM4,000.00 per month

Work Location: In person