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Customer Service Executive
2 weeks ago
About the role
We are seeking a highly motivated and customer-focused Customer Service Executive to join our team at the Johor Bahru branch of Hong Leong Assurance Berhad. In this full-time role, you will be responsible for providing exceptional customer service and support to our valued clients. Your role will be integral in ensuring the satisfaction and retention of our customers.
What you'll be doing
- To provide one stop customer service on enquiries, requests and complaints from walk-in customers and agency force.
- To troubleshoot customers and agency force issues and ensure that issues are resolved promptly.
- To process customers' policy request within the Service Commitment Benchmark (SCB).
- To process customers' payment and insurance application.
- To provide feedback towards improving the existing workflows by proposing corrective and preventive actions.
- To ensure compliance to policies, guidelines and regulations.
- To perform other duties as delegated by the Management.
What we're looking for
- At least 1 year of experience in a customer service or client-facing role
- Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree.
- Strong communication and interpersonal skills, with the ability to build rapport with customers
- Excellent problem-solving and conflict resolution abilities
- Proficient in Microsoft Office applications and customer relationship management (CRM) software
- Flexible and adaptable, with the ability to work in a fast-paced environment
- Friendly, patient, and committed to providing exceptional customer service
- A team player with the ability to work collaboratively
About us
Hong Leong Assurance Berhad is a leading insurance provider in Malaysia, offering a wide range of life and general insurance products to individuals and businesses. With over 50 years of experience, we are committed to helping our customers protect their financial well-being and achieve their long-term goals. Our mission is to provide innovative and reliable insurance solutions that empower our customers to live their best lives.
If you are passionate about customer service and eager to join a dynamic and growing organisation, we encourage you to apply for this exciting opportunity. Click the "Apply Now" button to submit your application.
