Digital Gold Platform

2 weeks ago

Kuala Lumpur, Kuala Lumpur, Malaysia Tomei Consolidated Bhd Full time 90,000 - 120,000 per year

To oversee the day-to-day operations of our Digital Platform. The role will be responsible for ensuring smooth business operations across trade execution, settlement, compliance, customer service, and vendor/partner management. This individual will work closely with Product, Technology, Compliance and Finance teams to ensure operational excellence, regulatory compliance, and a seamless customer experience.

Key Responsibilities

Platform & Transaction Operations

  • Oversee all end-to-end operational processes for the Digital Platform (buying, selling, redemption, storage, settlement).
  • Ensure accurate and timely execution, reconciliation, and settlement of digital transactions.
  • Monitor platform activities to detect anomalies, system errors, or fraudulent transactions.
  • Liaise with custodians, vaulting partners, insurers to ensure proper handling of gold assets.
  • Coordinate physical redemption processes, including customer verification and logistics.

Compliance & Risk Management

  • Ensure operations comply with regulatory requirements (financial services, Shariah compliance if applicable, AML/CFT, KYC).
  • Maintain operational controls and procedures to mitigate risks in digital operations.
  • Collaborate with Compliance teams on audits, reporting, and regulatory submissions.

Customer & Partner Support

  • Manage customer queries related to transactions, redemption, and operational issues.
  • Serve as a point of contact for vaulting and payment gateway partners.
  • Monitor and improve customer experience by reducing operational friction.

Process & Efficiency Management

  • Develop and optimize standard operating procedures (SOPs) for digital operations.
  • Implement process automation and operational scalability improvements.
  • Track key operational KPIs (transaction success rates, settlement timelines, error rates).

Cross-Functional Collaboration

  • Work with Technology teams to resolve system issues and enhance platform stability.
  • Coordinate with Finance on transaction reconciliation, reporting, and audits.
  • Support Product and Strategy teams on new feature launches, ensuring operational readiness.

Required Skills & Qualifications

  • Bachelor's degree in Business, Finance, Operations, or related field.
  • 5–8 years of experience
     in operations management, preferably in fintech, banking, payments, commodities trading, or digital investment platforms.
  • Strong knowledge of 
    financial operations, settlement processes, AML/KYC, and compliance frameworks
    .
  • Familiarity with 
    commodities (gold/precious metals), custody, and vaulting operations
     is an advantage.
  • Proven ability to manage third-party service providers (vaults, insurers, logistics providers).
  • Strong analytical, problem-solving, and decision-making skills.
  • Excellent leadership and communication skills; able to manage cross-functional teams.
  • High attention to detail, strong organizational skills, and ability to work under pressure.

Key Competencies

  • Operational Excellence & Process Optimization
  • Risk & Compliance Management
  • Stakeholder & Vendor Management
  • Customer Service Orientation
  • Analytical & Data-Driven Decision Making
  • Leadership & Team Collaboration

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