Warehouse Executive
4 days ago
KEUTAMAAN KEPADA LELAKI
1. Penerimaan & Pengurusan Stok
- Menerima, menyemak dan merekod stok masuk / stok keluar ke dalam Google Sheet dan Storehub.
- Menyusun stok mengikut kategori, warna dan saiz serta melabelkan dengan betul.
- Mengemaskini sistem stok (Storehub dan Sellercraft) secara konsisten untuk memastikan padanan yang tepat dengan stok fizikal.
2. Pengurusan Pesanan Dalam Talian
- Mengendalikan pesanan dari Shopify, TikTok, Shopee, Website dan Manual Online termasuk:
- Semakan Order ( 10am , 11pm, 12pm ), (2pm, 3pm, 6pm).
- Pickup stok (pastikan sama dgn order)
- QC teliti (tuliskan QC passed pada tag baju)
- Semakan semula order untuk pastikan barang sama dengan order sebelum bungkus (panggil team lain untuk bantu semak)
- Pembungkusan dengan kemas & ambil gambar
- Penyediaan dokumen penghantaran
- Masukkan data penghantaran dalam SendParcel
- Dalam parcel -kad thank you (tulis nama)
- Serahan kepada kurier beserta rekod bukti penyerahan (ambil gambar, sign Rekod Courier/Consignment declaration)
- Memastikan semua pesanan dihantar dalam tempoh fulfillment bagi setiap platform
- Memastikan semua penghantaran adalah tepat dan pantas
3. Pemeriksaan Kualiti (Quality Check)
- Menyemak setiap produk dari segi kualiti, saiz dan warna sebelum di pos.
- Mengasingkan barang rosak, cacat atau tersalah saiz dan maklumkan kepada HQ serta dilabel dan direkodkan dengan jelas.
4. Pengiraan Stok & Audit Inventori
- Menjalankan pengiraan stok secara berkala (harian/mingguan/bulanan).
- Menyediakan laporan perbandingan antara sistem dan stok fizikal.
- Memastikan kuantiti stok setiap produk di dalam sistem adalah tepat
- Memaklumkan kepada pengurusan sekiranya stok hampir habis.
5. Penyelenggaraan Stor
- Menjaga kebersihan, susun atur dan keselamatan kawasan stor.
- Memberi cadangan susun atur baru untuk pengoptimuman ruang.
- Menyemak dan memastikan semua peralatan stor berfungsi dengan baik.
6. Barang Dikembalikan (Return & Exchange)
- Mengendalikan barang yang dipulangkan: semakan, merekod semula dalam sistem dan susun semula ke stor. ( rekod exchange)
- Memastikan semua pertukaran direkod dan dihantar semula dalam masa ditetapkan (dalam masa 7 hari dari tarikh terima barang).
7. Komunikasi Pelanggan (Aduan & Pertukaran)
- Menjawab mesej berkaitan pertukaran/aduan pelanggan/pertukaran maklumat dengan pantas melalui WhatsApp (detail / polisi penukaran), TikTok, Shopee, Website(Shopify) dan Email.
- Bertindak mengikut SOP pertukaran dengan sopan dan efisien.
- Menyimpan semua komunikasi dan transaksi sebagai bukti dan rujukan masa depan.
8. Rekod & Dokumentasi Penghantaran
- Menyediakan dan menyimpan rekod penghantaran lengkap bagi setiap pesanan:
- Nombor tracking
- Nama pelanggan
- Tarikh pos/tarikh pungutan (pickup)
- Gambar bungkusan
- Rekod ini wajib disimpan sebagai bukti transaksi dan pertahanan aduan pelanggan atau jika ada violation dari platform tiktok dan shopee.
- Memastikan tiada penghantaran dibuat tanpa dokumen atau jejak digital yang sah.
9. Lain-lain Tugas
- Memberi latihan asas kepada staf baru atau sambilan.
- Membantu cawangan lain jika perlu (restock besar, audit, kempen).
- Menyokong aktiviti khas atau permintaan HQ secara ad hoc.
- Menyediakan bantuan operasi kepada cawangan lain sekiranya diperlukan untuk penyelarasan stok atau penghantaran.
Job Type: Full-time
Pay: RM1, RM2,200.00 per month
Benefits:
- Opportunities for promotion
- Professional development
Work Location: In person
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