Fundraising Manager

About Greenpeace:

Founded in 1971, Greenpeace gives voice to a fragile Earth by promoting solutions, advocating change, and inspiring action. The organisation has employed non-violent methods to campaign for environmental justice since its inception. Today, Greenpeace operates in over 40 countries, with headquarters in Amsterdam.

Greenpeace in Southeast Asia

Greenpeace Southeast Asia (GPSEA) offers dynamic and meaningful opportunities for professional growth. It is driven by a diverse and committed team who uphold the highest professional standards of the world's leading environmental campaigning organization. By working alongside passionate and skilled colleagues, you will help to tackle some of the planet's most urgent environmental challenges.

Operating from our offices in Bangkok, Jakarta, Kuala Lumpur, and Manila, we lead globally significant campaigns shaped by regional and national contexts, offering challenging opportunities to address pressing ecological issues. We are financially supported by tens of thousands of people across the region. To remain independent we have a policy of not accepting funding from companies and governments and therefore only accept donations from individuals and private foundations.

Equal Opportunity Employer

Greenpeace Southeast Asia is an equal opportunity employer with a longstanding commitment to providing a work environment that respects the dignity and worth of each individual. We recognize and value the benefits and strengths that diversity brings to our employees and the whole organization and we thrive in an environment that encourages respect and trust. We do not discriminate in employment opportunities or practices on the basis of age, ancestry, citizenship, color, disability, ethnicity, family or marital status, gender, gender identity or expression, national origin, political affiliation, race, religion, sexual orientation, veteran status, or any other legally protected characteristic. Selection will be in accordance with objective, job-related criteria and the appointment will be on the basis of the applicant's merits and abilities.

Malaysia is a new market for Greenpeace and it ranks among the top in the Asian fundraising markets. Greenpeace is looking for a strong leader to grow and expand its fundraising operations in Malaysia and to address some of the critical environmental challenges that the country is facing today.

The Fundraising department is responsible for maximizing income from individuals by inspiring and engaging people and developing long-term committed relationships. We aim to build a cost-effective, ethical, and sustainable fundraising base to meet the needs of Greenpeace Southeast Asia. In line with our values, we do not accept money from governments, corporations, or political parties. The Fundraising Manager would play a key role in GPSEA's expansion in the Malaysian market, by strengthening the existing face-to-face channel and diversifying into new ones. The Fundraising Manager would be instrumental in creating a sustainable income generation model to get long-term donors and a steady growth in net incomes.

Specifically, our indicators are to:

• Lead new donor acquisition.

• Improve supporter retention and upgrade programs.

• Grow income from individual donors in Malaysia.

• Increase the visibility of Greenpeace and our campaigns in the country.
• Consolidate existing resources, optimize efficiency to maximize savings, and minimize wastage in total expenditures.
• Develop and implement efficient monitoring and rolling forecasting tools

This is a fixed-term position based in Kuala Lumpur, Malaysia. Candidates who have the legal right to work and live in Malaysia are encouraged to apply.

Duties and Responsibilities:

• Lead new donor acquisition, existing donor retention and supporter care projects for GPMY.
• Lead, manage, monitor and evaluate the performance of FR staff in Malaysia.
• Grow income from individual donors for GPMY.
• Consolidate existing resources, optimize efficiency to maximize savings, and minimize wastage in total

expenditures.

• Improve supporter care, supporter retention and upgrade programs for GPMY.
• Improve quality of donor acquisition by increasing credit card percentage and approval rates for new donors.
• Improve retention of DDC staff and implement a DDC training program.
• Conduct regular field visits with F2F teams and call listening sessions with Tele teams.

• Update FR related policies and SOPs as and when required.

• Ensure accurate weekly, monthly, quarterly and annual reporting on KPIs to the line manager and regional teams.

• Ensure FR team adheres to SOPs.
• Ensure quality in donor acquisition and donor retention activities, as per defined quality KPIs.

Skills and Experience:

• Bachelor's Degree in Marketing/Communication/Business Administration or any related field
• 5 years experience in fundraising, direct marketing or sales
• 3 years experience in leadership roles and managing teams
• 3years experience in managing complex budgets
• Ideally with experience working for an international NGO and well versed with different fundraising channels.

Key Competencies:

Functional

• Knowledge and/or experience in managing face to face fundraising, telemarketing in-house teams and agencies (or similar – eg direct sales)
• Knowledge and/or experience in regular giving fundraising
• Knowledge and/or experience in local fundraising markets and practices
• Knowledge and/or experience in donor retention (or similar – eg customer loyalty)
• Knowledge and/or experience in fundraising reporting and analysis
• Knowledge and/or experience in database systems (Salesforce, Hubspot), reporting and management
• Excellent verbal communication (Bahasa Melayu and English)
• Strong written skills (both Bahasa Melayu and English), including the ability to interpret and rewrite information
• Time, task and record management skills
• Ability to take data driven decisions
• Computer skills: Microsoft Office, internet and email
• Confident and motivated, well presented, persuasive and persistent
• Ability to work under pressure and work in flexible hours including some evenings and weekends
• Creative and innovative approach
• Ability to work independently without supervision
• Capable of interacting with wide range of people
• Matured and organized, with an attention to detail
• Planning and evaluation skills
• Customer service and relationship building
• Ability to undertake frequent metropolitan, regional, and occasional overseas travel is a requirement of the position
• Passion and commitment to the values of Greenpeace

Organizational

• Professionalism: Knowledge and/or experience in managing conduct and emotions in away that represents the values and realizes the objectives of the organization.
• Teamwork and Communication: Knowledge and/or experience in working with others and presenting information, ideas and positions in a clear manner that can easily be understood across diverse and multicultural audiences.
• Quality: Knowledge and/or experience in meeting and surpassing requirements by setting high standards for the conditions of outputs.
• Innovation and Change: Knowledge and/or experience in reflecting creative and imaginative thinking, an openness to new ideas, and an ability to take calculated risks in order to meet organizational objectives.
• Leadership: Knowledge and/or experience in guiding and directing the efforts of others by presenting a clear vision, delegating responsibilities and providing constant support and feedback.
• Strategic Thinking and Global Mindset: Knowledge and/or experience in addressing organizational objectives by developing calculated approaches that integrate an openness to an awareness of diversity across cultures.

Specific Work Environment

This position requires the employee to have a flexible approach and the ability to adapt and work in different and challenging work and cultural environments, which may include flexible arrangements working in challenging field and front line work environments.