BPO Training Specialist
6 days ago
About the Role
We are seeking a passionate and experienced
Trainer
to join our BPO training team. The trainer will be responsible for equipping employees with the necessary
Mandarin/Chinese language proficiency
and
customer service skills
to handle client interactions effectively. This role involves conducting training sessions, creating learning materials, and supporting continuous skill development.
Key Responsibilities
- Conduct
Mandarin/Chinese language training
for new hires and existing employees.
- Design and develop training modules, lesson plans, and assessments tailored for BPO operations.
- Train employees on
customer service etiquette, cultural awareness, and call-handling skills
for Chinese-speaking markets.
- Monitor trainees' progress through regular evaluations and provide feedback to improve performance.
- Collaborate with operations and quality teams to ensure training content aligns with client and business requirements.
- Maintain updated training records and reports for management review.
- Support refresher training, upskilling, and cross-training initiatives as needed.
Requirements
- Proven experience as a
Chinese/Mandarin Trainer, BPO Trainer
.
- Excellent command of
Mandarin/Chinese (both spoken and written)
.
- Strong presentation, facilitation, and coaching skills.
- Ability to design engaging training content and adapt methods for adult learners.
-
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