Quality Assurance

1 day ago


Petaling Jaya, Malaysia SummitNext Technologies Sdn Bhd Full time

We, **SummitNext Technologies Sdn. Bhd.**, are a BPO and Technology Solutions provider where innovation meets excellence.

As we continue our rapid expansion, we are seeking an experienced and dynamic **Quality Assurance & Training Manager** to lead our quality management and training functions. This role ensures service excellence, drives continuous improvement, and develops our talent to meet business goals.

**Position**
Quality Assurance & Training Manager

**Responsibilities**:
**Quality Management**:

- Oversee and manage the Quality Assurance (QA) team to ensure adherence to call center KPIs, SOPs, and client expectations.
- Design and implement quality monitoring processes, scorecards, and feedback systems.
- Analyze QA data to identify trends, root causes, and areas for improvement.
- Develop and execute quality improvement initiatives to enhance service delivery and customer satisfaction.

**Training Management**:

- Plan, design, and deliver onboarding, upskilling, and refresher training programs.
- Create and update training materials, SOPs, and knowledge bases in line with operational requirements.
- Conduct training needs analysis to identify skills gaps and recommend targeted learning interventions.
- Evaluate training effectiveness through assessments, performance tracking, and feedback.

**Leadership & Collaboration**:

- Work closely with Operations, HR, and Client Management teams to align quality and training strategies with business goals.
- Lead, coach, and mentor QA and training team members to achieve individual and departmental KPIs.
- Manage reporting, documentation, and compliance requirements.

**Job Requirements**
- Bachelors degree or Diploma in Business, Communications, Training, or related field.
- Minimum 3-5 years of experience in quality assurance and/or training within the BPO or call center industry.
- Strong analytical skills with the ability to interpret performance data and drive actionable insights.
- Excellent communication, facilitation, and coaching skills.
- Proficiency in Microsoft Office Suite and QA tools.
- Proven leadership skills with experience managing a team.
- Ability to work in a fast-paced, target-driven environment.

**Job Type**
5 days a week (rotational shifts if required)

**Salary**
- Competitive based on experience

**Benefits**
- EPF, SOCSO
- Annual leave, maternity leave, etc.
- Birthday leave
- Opportunities for promotion and career growth
- Professional development and certification opportunities

**Expected Start Date**
[Immediately]

**Know more about us**:



  • Petaling Jaya, Malaysia Saito University College Full time

    **Job Purpose** The Quality Assurance Manager is responsible for the operational management and support of all activities relating to academic standards and quality assurance enhancement across the University. He/she is required to ensure that there is a regular cycle of feedback from students, staff and industry experts, all of which is used to share new...


  • Petaling Jaya, Malaysia Asia Snowflake Group Sdn Bhd Full time

    Responsibilities: - Develop and implement quality assurance policies, procedures and standards for inspection. - Supervise and manage QC in the production floor, incoming raw materials and outgoing products inspection process. - Inspect and assess production and retail are complied with company’s set of requirements (GMP, HACCP and relevant standards). -...


  • Petaling Jaya, Selangor, Malaysia Malaysia University of Science and Technology Full time 42,000 - 54,000 per year

    Job Summary:The Executive, Quality Assurance will play a critical role in supporting the university's quality initiatives, ensuring compliance with national regulatory requirements (MQA, MOHE, AACSB), and assisting in preparations for international accreditation. This position offers the opportunity to contribute meaningfully to the university's continuous...


  • Petaling Jaya, Selangor, Malaysia Malaysian Genomics Resource Centre Berhad Full time 150,000 - 250,000 per year

    Key Responsibilities: Establish, implement, and maintain the Pharmaceutical Quality System (PQS) and quality management systems (QMS) as adopted by the company. Ensure that Cell productions and quality operations comply with GMP and ISO and regulatory requirements. Review and approve all quality-related documents, including SOPs, batch records, validation...

  • Quality Assurance

    1 day ago


    Petaling Jaya, Selangor, Malaysia Loob Holding Sdn Bhd Full time 40,000 - 80,000 per year

    Job Responsibilities:Conduct regular QA audits across Tealive outlets in West Malaysia to assess food safety, hygiene, quality and operational compliance.Deliver clear feedback and improvement recommendations to outlet teams and collaborate with Operations to implement corrective actions.Perform quality inspections and testing for incoming and outgoing...


  • Petaling Jaya, Malaysia Brickfields Asia College Sdn Bhd Full time

    **Job Purpose** The incumbent is responsible for contributing to the effective development, implementation and management of the College’s policies, procedures and processes for quality assurance and enhancement, and within this scope, provide the highest quality professional services to the College’s internal and external stakeholders. **Key...


  • Petaling Jaya, Malaysia Brickfields Asia College Sdn Bhd Full time

    Job scope: To provide administrative support in planning and deploying policies, procedures & processes in line with the annual KPIs established for the institutional Quality & Audit Department. KRAs include i. Quality Control (QC) ii. Continual Quality Improvement (CQI) - Key Results Area: - To plan & deploy all operational/administrative duties in line...


  • Petaling Jaya, Selangor, , Malaysia MVC Resources Full time 120,000 - 180,000 per year

    Overview Our client is seeking an experienced Quality Assurance (QA) Manager to lead and oversee the implementation of academic quality and compliance frameworks across the university. This role plays a key part in ensuring our institution adheres to regulatory standards, improves academic performance, and enhances operational excellence. Key...


  • Petaling Jaya, Selangor, Malaysia Hitachi eBworx Sdn. Bhd. Full time 4,000 - 12,000 per year

    About the roleAs a Quality Assurance Analyst at Hitachi eBworx Sdn. Bhd., you will play a vital role in ensuring the delivery of high-quality software solutions. Based in Petaling Jaya, Selangor, this full-time position focuses on testing and validating financial software applications to meet the highest standards of quality and performance.What...


  • Petaling Jaya, Malaysia Growthfn Sdn Bhd Full time

    _**JOB TITLE**_**:Quality Assurance Analyst - Video Hosting** - **LOCATION**:_**Petaling Jaya, Selangor** - **Responsibilities**_ - Conduct root cause and other data analysis - Participate as project team member in problem prevention and continuous improvement projects - Identify improvement opportunities within the eCommerce environment - Act as liaison...