Operation Manager

1. Covers, Operation, Manpower, Sales, VM, Collection, Marketing, Inventory, Market Research & new store opening

2. Core Competencies

Operational Management Expertise

• Manpower Planning & Resource Allocation: Expertise in planning and managing staffing levels across locations. Ability to anticipate staffing needs and adjust to seasonal or operational demand.
• Recruitment & Talent Acquisition: Ability to lead recruitment efforts for operational roles. Ensuring that hiring processes attract and select candidates who align with company culture and operational goals.
• Training & Development: Develop and oversee effective training programs to ensure that employees are equipped with the necessary skills for their roles, including customer service, sales techniques, and operational processes.
• Process Optimization: Ability to design and refine operational processes for maximum efficiency. This includes streamlining workflows, improving customer experience, and reducing operational bottlenecks.
• Sales Target Achievement: Setting sales targets for stores, ensuring consistent performance across locations, and creating strategies to meet or exceed targets.
• Cashiering & Financial Oversight: Managing the cashiering process, ensuring accuracy, and overseeing financial transactions. Ensuring adherence to company policies, cash handling procedures, and reporting requirements.

Inventory and Stock Management

• Stock Control & Inventory Management: Overseeing stock levels, ensuring that inventory is well-managed, and stockouts or overstocking are minimized. Ability to monitor stock movement and implement effective stock rotation strategies.
• ERP Systems Expertise: Proficient in using Enterprise Resource Planning (ERP) software for managing inventory, sales, and operations (e.g., SAP, Oracle).
• Supply Chain Coordination: Managing the logistics and supply chain for timely and efficient stock replenishment.

Visual Merchandising & Product Management

• Visual Merchandising: Strong understanding of visual merchandising principles to ensure product displays and store layouts align with brand identity and attract customers. Regularly update displays to reflect seasonal changes, promotions, or new product launches.
• Product Assortment and Inventory: Ability to manage the product assortment across stores, ensuring it aligns with customer preferences, sales trends, and seasonal demand. Oversee the introduction of new products into stores.

New Store Openings & Renovation

• New Store Openings: Lead the operational planning for new store openings, including staffing, stock setup, training, and launching marketing campaigns. Ensuring that all operational processes are in place for a smooth launch.
• Store Renovation Management: Oversee the renovation of stores to ensure minimal disruption to sales while updating store layouts, fixtures, and product displays to enhance the customer experience.

3. Marketing, Campaigns, Promotions, and Clearance

• Promotion Management: Develop and oversee the implementation of promotional campaigns to drive sales. Work closely with marketing teams to ensure promotions are communicated effectively and delivered according to schedule.
• Campaign Strategy & Execution: Work with marketing teams to plan and execute promotional campaigns across different channels (in-store, online, etc.), ensuring alignment with business objectives.
• Clearance Sales Management: Oversee and plan clearance sales and end-of-season sales events, ensuring efficient inventory management and the ability to move old stock without compromising profitability.

Competitor and Market Research

• Competitor Survey: Conduct regular competitor analysis, keeping track of industry trends, pricing strategies, and customer preferences. Adjust the company's operational strategies based on findings to remain competitive in the market.
• Market Research: Stay informed on market dynamics, customer behavior, and retail industry trends to refine operational and sales strategies.

4. Leadership and People Management

• Leadership & Team Management: Ability to lead a diverse team, providing guidance, feedback, and mentorship. Ensuring clear communication, motivation, and alignment with company objectives.
• Performance Management: Set KPIs for team members and stores, regularly monitor performance, and provide constructive feedback to drive continuous improvement.
• Conflict Resolution: Strong interpersonal skills to mediate conflicts and handle challenging situations within the team, across departments, or with external partners.
• Cross-Functional Collaboration: Collaborate with other departments (sales, marketing, HR, finance) to ensure seamless execution of operations and strategies across all functions.

5. Analytical Skills

• Data-Driven Decision Making: Strong analytical skills with the ability to interpret sales data, inventory metrics, and financial reports. Use data to make informed decisions that optimize operations and enhance sales performance.
• Reporting and Forecasting: Provide detailed reports to senior management on sales, inventory levels, team performance, and other KPIs. Ability to forecast sales and operational needs based on historical data and trends.

6. Technical Skills

• ERP Systems & POS Software: Proficiency in using ERP systems and POS software to manage inventory, sales, and financial operations.
• Microsoft Office & Data Tools: Proficient in Excel, PowerPoint, and other data tools to create reports, analyze trends, and track KPIs.
• Project Management Tools: Experience with project management software like Asana, Trello, or to manage store projects, renovations, and campaigns.

7. Desired Traits

• Results-Oriented: A focus on achieving and exceeding targets, with a drive to optimize every area of operations.
• Attention to Detail: A keen eye for operational accuracy, from inventory management to store presentation.
• Proactive & Solutions-Focused: The ability to anticipate issues before they arise and address challenges with innovative solutions.
• Customer-Centric: An understanding of the importance of customer experience and how operational efficiency can enhance the shopping experience.

8. Performance Metrics and KPIs

• Sales KPIs: Achievement of sales targets for individual stores and regions.
• Stock KPIs: Effective inventory turnover and stock management, with minimal stockouts or overstock.
• Employee Performance Metrics: Team performance against recruitment, training, and operational goals.
• Promotion and Campaign Effectiveness: Evaluation of the impact of promotional activities, clearance sales, and marketing campaigns on sales and inventory.

9. Other Requirements

• Travel: Willingness to travel frequently, especially for new store openings, renovations, competitor research, or store audits.
• Flexible Hours: The role may require working evenings, weekends, or holidays, particularly during promotions, store openings, or key sales periods.
• Industry Knowledge: Understanding of trends within the retail or relevant industry, as well as local market dynamics, is highly beneficial.

Job Type: Full-time

Pay: RM4, RM6,000.00 per month

Benefits:

• Dental insurance
• Free parking
• Health insurance
• Maternity leave
• Opportunities for promotion
• Parental leave

Work Location: In person