Customer Care Executive

23 hours ago

Kuala Lumpur, Kuala Lumpur, Malaysia Winner Venture Sdn Bhd (Halo Telco HQ) Full time 30,000 - 60,000 per year

Company Description

Winner Venture Sdn Bhd (WV) is a rapidly growing co-branding mobile prepaid service provider in Malaysia, established in 2018. Our mission is to offer passive income opportunities to Malaysians by expanding beyond mobile prepaid industry. Our goal is to become an integral part of Malaysia's everyday life. We're also investing in diverse industries through the development of digitalized referral marketing systems, covering mobile prepaid with complimentary insurance coverage, business solutions, and digital products.

Role Description

This is a full-time on-site role located in Kuala Lumpur as Customer Care Executive.

  • Resolve product or service problems by clarifying customer's complaint, determining root cause of the problem, selecting and explaining the best solution to solve the problem; following up to ensure timely resolution. Resolve customer complaints via phone call, email, and live chats;
  • Highly developed sense of integrity and commitment to customer satisfaction;
  • Ability to communicate clearly and professionally, both verbally and in writing inquiries and reviews via Facebook and other Social Media platforms;
  • Responsible to provide customers information about products and services, and also assisting customers with complaints, questions, or requests. Follow up end to end;
  • Guide customers through troubleshooting, navigating the company site or using the products or services;
  • Ensuring interaction quality are well taken care while within our SLA;
  • Constantly evaluate and identify opportunities to improve processes that positively enhance customer and partner experience.

Qualifications

  • Customer Support, Customer Satisfaction, and Customer Service skills;
  • Strong Communication skills;
  • Experience in Sales is a plus;
  • Proficiency in problem-solving and conflict resolution;
  • Ability to work independently and as part of a team;
  • Excellent organizational and time management skills;
  • Talent must possess at least a Higher Secondary/STPM/"A" Level/Pre-U, Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, in any field;
  • Required language(s): Bahasa Malaysia, and English;
  • Preferably 1 year of working experience in the related field is required for this position;
  • Applicants must be willing to work in Kuchai Lama, Kuala Lumpur;
  • Preferably Junior Executives specializing in Customer Service or equivalent;
  • Fresh Graduates are welcomed to apply.

Highlights

  • Fun, young and flexible working culture allowing you to give your own ideas and implement them for the team & workplace;
  • Medical Benefit (Applicable to Dental, Optical, and Outpatient);
  • 5 working days per week;
  • 16 days Annual Leave;
  • RM50k PA Insurance;
  • Mobile Allowance;
  • Annual Bonus;
  • Annual Trip;
  • Exciting Team Building Events;
  • Salary Increment (Review from time-to-time);
  • Unlimited free snacks, drinks and ice cream

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