Customer Service Specialist On-Demand

3 hours ago

Petaling Jaya, Selangor, Malaysia SLB Full time $36,000 - $72,000 per year

The Customer Service Specialist is responsible for monitoring PO acknowledgment, past due POs and On-Time Delivery over the open Purchase Order pipeline, through the proactive or On Demand process management in the Demand to Deliver order lifecycle (from the PO Creation to supplier delivery). The Specialist provides internal customer support on order deliveries, push materials through the internal logistics process, modify or cancel purchase orders based on business needs, and provide general guidance through the P2P process for involved stakeholders upon request. This person ensures all activities are performed in strict compliance with Schlumberger procedures, employment rules, manuals, policies, and country legislation.

  • Monitor and work with the supplier to guarantee, PO acknowledgement, control Past Due POs and on-time delivery for orders in scope.
  • On demand teams manage changes or expediting needed based on ESM tickets received.
  • Escalate to relevant stakeholders the suppliers not compliant with process and follow up if the necessary actions are taken for orders in this scope to move them to the next Leg of the Supply process.
  • Responsible for expediting the orders in scope from PO creation to Supplier Delivery.
  • Initiate Cancel/Modify requests for purchase orders in SLB systems (SAP, SWPS, GOLD, and Lawson) after consultation with internal stakeholders and external suppliers.
  • Update the ERPs with all the relevant dates and supplier feedback ensuring this information are reflected in the Business systems and metrics.
  • Provide timely updates to communicate progress, status, and advancement over each business request.
  • Hold regular meetings with main stakeholders Divisions/BLs and other relevant stakeholders to convey information regarding their open PO pipeline.
  • Review open order report on a regular basis to clean-up open POs no longer required by the business.
  • Deliver all provided services to internal customers with quality and positive experience.
  • Asses continuous improvement opportunities for current PO management and supplier engagement process.
  • Review and contribute to the creation of knowledge management material for the SSC.
  • Participate and contribute to SQ investigations assigned to SCC & track deviations and raise non-conformance in QUEST.
  • Uphold HSE, TCC, Code of Ethics, Gift Policy, Schlumberger Financial Manual (SFM), Blue Print.

Qualification and Experience

  • Bachelors or master's degree in any disciplines, or equivalent degree qualifications
  • Preferably experienced in customer service
  • Strong proficiency in Microsoft Office (Excel, Wors, PowerPoint, etc)
  • Excellent command of English required (verbal and written)
  • Teamwork oriented

  • Demand Planner

    2 weeks ago

    Petaling Jaya, Selangor, Malaysia Akzo Nobel Paints (Singapore) Pte Ltd Full time 80,000 - 120,000 per year

    The role of the Demand Planner is to manage the forecasting process through the gathering and critiquing of data, to ensure customer requirements are accurately reflected in the forecast so that the correct business decisions are made.Key Accountabilities:Produce detailed forecasts reflecting customer buying pattern combined with changes in market conditions...

  • Customer Service Specialist

    3 hours ago

    Petaling Jaya, Selangor, Malaysia Greif Malaysia Sdn Bhd Full time 30,000 - 60,000 per year

    Job Responsibilities:Interacts with customers via telephone, email, online chat, or in person to provide intermediate level support and complex information on products or services.Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.Communicates pricing, shipping dates and appropriate order...

  • Application Support Specialist- SCM/Demand Planning

    3 hours ago

    Petaling Jaya, Selangor, Malaysia Lenovo Full time 60,000 - 120,000 per year

    We are Lenovo. We do what we say. We own what we do. We WOW our customers.Lenovo is a US$69 billion revenue global technology powerhouse, ranked #196 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world's largest PC...

  • Demand Planning Assistant

    2 days ago

    Petaling Jaya, Selangor, Malaysia INTERNATIONAL CERAMIC MANUFACTURING HUB SDN BHD Full time 24,000 per year

    -Work closely with Demand Planning Teams as well as Sales team to compile forecast, review the accuracy of Customer Order Data.-Work closely with the Customer Service team and Sales team on Customer Orders (CO) to ensure the accuracy of the latest data in the M3 system.-Handle Local demand-related enquiries in a timely and effective manner.-Follow up daily...

  • Demand Planner

    2 hours ago

    Petaling Jaya, Selangor, Malaysia AkzoNobel Full time

    About AkzoNobelSince 1792, we've been supplying the innovative paints and coatings that help to color people's lives and protect what matters most. Our world class portfolio of brands – including Dulux, International, Sikkens and Interpon – is trusted by customers around the globe. We're active in more than 150 countries and use our expertise to sustain...

  • Customer Service Specialist

    2 weeks ago

    Petaling Jaya, Selangor, Malaysia Bjak Full time 30,000 - 60,000 per year

    Position Overview:We are seeking a Customer Service Representative to join our passionate team and help us maintain our commitment to excellence. As a Customer Service Specialist, you will be the first point of contact for our valued customers. You will play a critical role in ensuring their satisfaction by providing prompt, courteous, and effective support....

  • Demand Planner

    2 days ago

    Petaling Jaya, Selangor, Malaysia GK Bio International Full time 36,000 - 72,000 per year

    OverviewThe Demand Planner plays a key role in supporting company supply chain efficiency by developing accurate sales forecasts and aligning demand with production and inventory plans. This role ensures that customer needs and market trends are reflected in the forecast, enabling effective business decisions and optimal product availability across all...

  • Service Desk Specialist

    2 weeks ago

    Petaling Jaya, Selangor, Malaysia Nexroar Service SDN BHD Full time 40,000 - 60,000 per year

    Job Requirements and Responsibilities:➢ Acting as a point of contact for technical escalations within the Service Desk Team,working alongside and feeding back resolutions to the team➢ Managing incidents, requests and problems➢ Providing a first-class level of service by meeting or exceeding contractual SLAs, KPIs andCustomer Satisfaction across all...

  • Demand Accelerator

    2 days ago

    Petaling Jaya, Selangor, Malaysia PepsiCo Full time 120,000 - 240,000 per year

    OverviewThe Demand Accelerator (DX) Lead- Malaysia Foods shall help lead the commercial agenda in the market, function as a Growth Catalyst, and partner with customers to unlock granular growth at scale. This role will be responsible for creating & executing transformative commercial solutions across mental & physical availability that drive growth, create...

  • Demand Accelerator

    2 days ago

    Petaling Jaya, Selangor, Malaysia PepsiCo Full time 120,000 - 240,000 per year

    OverviewThe Demand Accelerator (DX) Lead – Malaysia Foods shall help lead the commercial agenda in the market, function as a Growth Catalyst, and partner with customers to unlock granular growth at scale. This role will be responsible for creating & executing transformative commercial solutions across mental & physical availability that drive growth,...