IT Business Analyst

4 days ago


Johor Bahru, Johor, Malaysia Agensi Pekerjaan Infinity8 Sdn Bhd Full time

About the Role:

We are seeking an experienced ERP Support Analyst to support the implementation and ongoing management of our Enterprise Resource Planning (ERP) system. The ideal candidate will provide end-user support, testing, training, and collaborate closely with users and Subject Matter Experts (SMEs) to ensure ERP solutions meet business needs.

Key Responsibilities:

  • Support ERP implementation and provide day-to-day system support
  • Offer 1st and 2nd level support for business and operations teams
  • Collect, document, and model business requirements; translate them into application and operational needs
  • Troubleshoot and resolve ERP application issues; coordinate with stakeholders on solutions
  • Test and implement software updates, new functionalities, and develop reports/queries
  • Support local application development across product supply and commercial processes
  • Document process changes and communicate effectively with users and vendors
  • Create training materials and facilitate end-user training sessions
  • Design and generate reports; provide technical support for reporting needs
  • Estimate implementation costs, including change requests
  • Participate in change management activities
  • Travel occasionally within the APAC region

Qualifications:

  • Bachelor's Degree in IT, Computer Science, Project Management, or related field
  • 4 to 7 years of hands-on experience with ERP systems (SAP, Oracle, Epicor, etc.)
  • Proven experience in ERP implementation or upgrades with external vendors
  • Background in Manufacturing industry with strong business process knowledge
  • Strong problem-solving, analytical, and multitasking abilities
  • Excellent communication skills and ability to work across cross-functional teams

Job Type: Full-time

Pay: RM8, RM10,000.00 per month

Experience:

  • IT business analyst: 4 years (Preferred)
  • Manufacturing: 4 years (Preferred)
  • ERP systems: 4 years (Preferred)

Work Location: In person


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