Intern, Desktop Support

6 days ago

Kuala Lumpur RedQ, Malaysia AirAsia Full time


Job Description

We are excited to offer an internship opportunity for passionate, motivated individuals ready to gain hands-on experience and grow their skills in a dynamic IT environment.

Functional Responsibility

  • Support daily operational.

  • Elevate incident ticket and trigger the management escalation within stated guidelines.

  • Ensuring assigned task is effectively executed in timely manner.

  • Liaising and partnering with other support team (internal team) to ensure seamless integration of IT service support and operation.

Role Responsibility

  • Make sure smooth running of daily operation.

  • Provide IT operational support and guidance to user.

  • Work in compliance with company policies and standard operation procedures.

Functional Duties

  • Manage equipment store and make sure equipment are properly arranged.

  • Execute deployment and setup of equipment.

  • Undertake to provide resolutions and/or workaround solutions to desktop operational requests in a timely manner.

  • Make sure ticket assigned are follow up and service/problem resolved within SLA.

  • Ensure all asset delivered are properly record in the Good Acceptance Form and submit to Senior Desktop Support Executive.

  • Responsible on tools are in good condition.

  • Ensure improvement plan are fully execute.

  • Require travel and relocate to other place to full fill the company operational need.

  • Execute Ad-hoc task given by superior

Role Duties

  • Giving guide/resolution to user who facing difficulties on carry work.

  • Ensure every work are compliance to company SOP and/or Work Instruction.

  • Rapidly establishing a good working relationship with other team/professionals.

  • Participate in knowledge base contribution and SOP.

  • Participate into improvement plan.

Requirement

  • Currently pursuing a degree or diploma in Computer Science, Information Technology, or a related field.

  • Strong technical foundation with good analytical and problem-solving abilities.

  • Highly detail-oriented, organized, and proactive.

  • Able to work independently, manage tasks effectively, and perform under pressure.

  • A strong desire to learn, grow, and build a career in IT support and operations.

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