L2 Desktop Support

**Job Description: Desktop Support Specialist** **Location: Penang, Malaysia** **Employment Type: Contract** **Key Responsibilities**: Provide technical support for Windows desktop systems, including hardware and software troubleshooting. Respond to and resolve support tickets in a timely manner, adhering to service level agreements (SLAs). Install,...

**Summary** - This is a Level 1 / 2 Corporate Office and Mine Site based Desktop Support Role providing in person face-to-face and remote support to users at a Global Resources company via a central location known as a Technology Hub. - The role will require regular travel to the client’s mine site to provide in person face-to-face technical support to...

**Required Technical Skills**: - **Ticketing Systems - ServiceNow / ITSM/ CA, PC Building using SCCM, Active Directory, GP Update, Re-imaging of Laptops, Bitlocker, Network Printers, Networking** ,**Installations & Troubleshooting.Experience in MAC.** **Functions include**: - Windows 7-10, Microsoft Active Directory, MS Office 365, PC hardware...

**Responsibilities For L2 Technical Support**: - Finding cause of issues assigned using logs, knowledge base, other support sources (cover front and backend). - Working on the life-cycle of help desk incidents. - Resolving the issue based on support documents/knowledge base especially if it falls in to system configurations, restarts etc. - Assigning the...

**Responsibilities**: - **Desktop Hardware Support**: Provide first - and second - level support for all desktop computers, laptops, monitors, printers, scanners, and other peripheral devices. Troubleshoot hardware - related issues, such as malfunctioning components, connectivity problems, and power failures. Coordinate with vendors and service providers...

Job Responsibilities - Resolve help desk issues including troubleshooting hardware and software issues. - Develop and documents checklists as knowledge for stake holders reference. - Recommend procedures and controls for problem prevention. - Support multiple platforms including desktops, laptops, mobile devices and Audio Video equipment. - Provide L1 & L2...

Finding cause of issues assigned using logs, knowledge base, other support sources (cover front and backend). - Working on the life-cycle of help desk incidents. - Resolving the issue based on support documents/knowledge base especially if it falls in to system configurations, restarts etc. - Assigning the ticket to L3 support if necessary, otherwise, fixing...

Job Description **Functional Responsibility** - Support daily operational. - Elevate incident ticket and trigger the management escalation within stated guidelines. - Ensuring assigned task is effectively executed in timely manner. - Liaising and partnering with other support team (internal team) to ensure seamless integration of IT service support and...

Build and install PCs, telephone systems, wireless networks, and peripheral devices (such as printers, scanners, mobile/smart phones) related to desktop infrastructure, in accordance with department standards - Provides advice and guidance to colleagues regarding incidents - Maintain installed PCs, networks, telephone systems and peripherals with routine...

**Support - Shell, PLSQL - L2** - Work on-site KL Mid valley - Open to any nationality with first priority, Local - Notice period not more than 45 days - L2 7+ Years / 5+ Years **1. Application Support**: - Collaborate with L1 support and escalate complex issues to L3/engineering teams as needed." **2. Monitoring and Maintenance**: - Proactively identify and...